We recently installed and added our devices to our observium environment.
However we noticed that the poll aren't pulling automatically, we see a message poll were last pull 18 hours ago. We did a manual poll initially, approximately 18 hours ago.
We are also running into an issue setting up email alerts.
Anyway, general questions better to ask in our Discord channel
If you have Enterprise subscription write to our team over there (@landy or @adama) with subscription login. We will help you with higher priority.
Mike Stupalov
added a comment - Probably you missed install step with configure crontab entries.
Look into installation docs:
https://docs.observium.org/install_debian/#perform-initial-discovery-and-poll
# Run a complete discovery of all devices once every 6 hours
33 */6 * * * root /opt/observium/observium-wrapper discovery >> /dev/null 2>&1
# Run automated discovery of newly added devices every 5 minutes
*/5 * * * * root /opt/observium/observium-wrapper discovery --host new >> /dev/null 2>&1
# Run multithreaded poller wrapper every 5 minutes
*/5 * * * * root /opt/observium/observium-wrapper poller >> /dev/null 2>&1
# Run housekeeping script daily for syslog, eventlog and alert log
13 5 * * * root /opt/observium/housekeeping.php -ysel >> /dev/null 2>&1
# Run housekeeping script daily for rrds, ports, orphaned entries in the database and performance data
47 4 * * * root /opt/observium/housekeeping.php -yrptb >> /dev/null 2>&1
Anyway, general questions better to ask in our Discord channel
If you have Enterprise subscription write to our team over there (@landy or @adama) with subscription login. We will help you with higher priority.
If device not support SNMP version 2c, replace -v2c with -v1.
If you have problems with discovery or poller processes, please do and attach these debugs:
./discovery.php -d -h <device>
./poller.php -d -h <device>
additionally attach device and/or vendor specific MIB files
This comment is added automatically.
Observium Bot
added a comment - General questions and device support can be discussed in our Discord channel, click here to join .
Please make and attach additional information about the device:
full snmp dump from device:
snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1 > myagent.snmpwalk
snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk
If device not support SNMP version 2c, replace -v2c with -v1.
If you have problems with discovery or poller processes, please do and attach these debugs:
./discovery.php -d -h <device>
./poller.php -d -h <device>
additionally attach device and/or vendor specific MIB files
This comment is added automatically.
People
Mike Stupalov
Steven Bao
Votes:
0Vote for this issue
Watchers:
3Start watching this issue
Dates
Created:
Updated:
Resolved:
1 of 159
{"searchers":{"groups":[{"searchers":[{"name":"Project","id":"project","key":"issue.field.project","isShown":true,"lastViewed":1752859708188},{"name":"Summary","id":"summary","key":"issue.field.summary","isShown":true},{"name":"Type","id":"issuetype","key":"issue.field.issuetype","isShown":true,"lastViewed":1752859708190},{"name":"Status","id":"status","key":"issue.field.status","isShown":true,"lastViewed":1752859708207},{"name":"Priority","id":"priority","key":"issue.field.priority","isShown":true},{"name":"Resolution","id":"resolution","key":"issue.field.resolution","isShown":true},{"name":"Creator","id":"creator","key":"issue.field.creator","isShown":true},{"name":"Affects Version","id":"version","key":"issue.field.affectsversions","isShown":true},{"name":"Fix Version","id":"fixfor","key":"issue.field.fixversions","isShown":true},{"name":"Component","id":"component","key":"issue.field.components","isShown":true},{"name":"% Limits","id":"workratio","key":"issue.field.workratio","isShown":true},{"name":"Link types","id":"issue_link_type","key":"issue.field.issuelinks","isShown":true},{"name":"Environment","id":"environment","key":"issue.field.environment","isShown":true},{"name":"Description","id":"description","key":"issue.field.description","isShown":true},{"name":"Comment","id":"comment","key":"issue.field.comment","isShown":true},{"name":"Label","id":"labels","key":"issue.field.labels","isShown":true,"lastViewed":1752859708209},{"name":"Query","id":"text","key":"text","isShown":true},{"name":"Business Value","id":"customfield_10009","key":"com.atlassian.jira.plugin.system.customfieldtypes:float","isShown":false},{"name":"Development","id":"customfield_10300","key":"com.atlassian.jira.plugins.jira-development-integration-plugin:devsummary","isShown":true},{"name":"Epic Colour","id":"customfield_10005","key":"com.pyxis.greenhopper.jira:gh-epic-color","isShown":false},{"name":"Epic Link","id":"customfield_10001","key":"com.pyxis.greenhopper.jira:gh-epic-link","isShown":true},{"name":"Epic Name","id":"customfield_10004","key":"com.pyxis.greenhopper.jira:gh-epic-label","isShown":true},{"name":"Epic Status","id":"customfield_10003","key":"com.pyxis.greenhopper.jira:gh-epic-status","isShown":false},{"name":"Epic/Theme","id":"customfield_10007","key":"com.atlassian.jira.plugin.system.customfieldtypes:labels","isShown":true},{"name":"Flagged","id":"customfield_10006","key":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","isShown":true},{"name":"Original story points","id":"customfield_10403","key":"com.atlassian.jpo:jpo-custom-field-original-story-points","isShown":true},{"name":"Parent Link","id":"customfield_10400","key":"com.atlassian.jpo:jpo-custom-field-parent","isShown":false},{"name":"Rank","id":"customfield_10100","key":"com.pyxis.greenhopper.jira:gh-lexo-rank","isShown":true},{"name":"Rank (Obsolete)","id":"customfield_10002","key":"com.pyxis.greenhopper.jira:gh-global-rank","isShown":true},{"name":"Release Version History","id":"customfield_10020","key":"com.pyxis.greenhopper.jira:greenhopper-releasedmultiversionhistory","isShown":true},{"name":"Sprint","id":"customfield_10000","key":"com.pyxis.greenhopper.jira:gh-sprint","isShown":true},{"name":"Story Points","id":"customfield_10008","key":"com.atlassian.jira.plugin.system.customfieldtypes:float","isShown":false},{"name":"Team","id":"customfield_10404","key":"com.atlassian.teams:rm-teams-custom-field-team","isShown":true}],"type":"DETAILS","title":"Details"},{"searchers":[{"name":"Created Date","id":"created","key":"issue.field.created","isShown":true},{"name":"Updated Date","id":"updated","key":"issue.field.updated","isShown":true},{"name":"Resolution Date","id":"resolutiondate","key":"issue.field.resolution.date","isShown":true},{"name":"Due Date","id":"duedate","key":"issue.field.duedate","isShown":true},{"name":"Target end","id":"customfield_10402","key":"com.atlassian.jpo:jpo-custom-field-baseline-end","isShown":true},{"name":"Target start","id":"customfield_10401","key":"com.atlassian.jpo:jpo-custom-field-baseline-start","isShown":true}],"type":"DATES","title":"Dates"},{"searchers":[{"name":"Assignee","id":"assignee","key":"issue.field.assignee","isShown":true,"lastViewed":1752859708208},{"name":"Reporter","id":"reporter","key":"issue.field.reporter","isShown":true}],"type":"PEOPLE","title":"People"}]},"values":{"issuetype":{"name":"Type","editHtml":"\n\n\n\n <div class=\"field-group aui-field-issuetype\" >\n <label for=\"searcher-type\">Type</label> <select class=\"select js-default-checkboxmultiselect\"\n id=\"searcher-type\"\n multiple=\"multiple\"\n name=\"type\"\n data-max-inline-results-displayed=\"100\"\n data-placeholder-text=\"Find Issue Types...\">\n <optgroup>\n \n <option class=\" \"\n id=\"type_-2\"\n title=\"All Standard Issue Types\"\n value=\"-2\">All Standard Issue Types</option>\n \n <option class=\" \"\n id=\"type_-3\"\n title=\"All Sub-Task Issue Types\"\n value=\"-3\">All Sub-Task Issue Types</option>\n </optgroup>\n\n <optgroup label=\"Standard Issue Types\">\n \n <option class=\" imagebacked 10300 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=11815&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_10002\"\n title=\"Add New Device / OS\"\n value=\"10002\">Add New Device / OS</option>\n \n <option class=\" imagebacked 10300 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=11803&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_1\"\n title=\"Bug\"\n value=\"1\">Bug</option>\n \n <option class=\" imagebacked 10300 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=11821&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_10200\"\n title=\"Help\"\n value=\"10200\">Help</option>\n \n <option class=\" imagebacked 10300 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=11810&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_4\"\n title=\"Improvement\"\n value=\"4\">Improvement</option>\n \n <option class=\" imagebacked 10300 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=11808&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_10100\"\n title=\"Library Bug\"\n value=\"10100\">Library Bug</option>\n \n <option class=\" imagebacked 10300 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=11811&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_2\"\n title=\"New Feature\"\n value=\"2\">New Feature</option>\n \n <option class=\" imagebacked 10300 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=11814&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_10001\"\n title=\"Paid Support\"\n value=\"10001\">Paid Support</option>\n \n <option class=\" imagebacked 10300 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=11822&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_10000\"\n title=\"Vendor Bug\"\n value=\"10000\">Vendor Bug</option>\n </optgroup>\n\n <optgroup label=\"Sub-Task Issue Types\">\n \n <option class=\" imagebacked 10300 \"\n data-icon=\"/secure/viewavatar?size=xsmall&avatarId=11816&avatarType=issuetype\"\n data-fallback-icon=\"/images/icons/issuetypes/blank.png\"\n id=\"type_5\"\n title=\"Sub-task\"\n value=\"5\">Sub-task</option>\n </optgroup>\n </select>\n </div>\n ","validSearcher":true,"isShown":true},"project":{"name":"Project","editHtml":" \n <div class=\"field-group aui-field-project\" >\n <label for=\"searcher-pid\">Project</label> <select class=\"js-project-checkboxmultiselect\"\n data-placeholder-text=\"Find Projects...\"\n id=\"searcher-pid\"\n multiple=\"multiple\"\n name=\"pid\">\n <optgroup label=\"Recent Projects\">\n </optgroup>\n <optgroup label=\"All Projects\" >\n \n <option data-icon=\"/secure/projectavatar?pid=10000&size=small\"\n title=\"Observium\"\n value=\"10000\">\n Observium (OBS)\n </option>\n </optgroup>\n </select>\n </div>\n \n\n","validSearcher":true,"isShown":true},"assignee":{"name":"Assignee","editHtml":"\n \n <div class=\"field-group aui-field-userlist\" >\n <label for=\"searcher-assigneeSelect\">Assignee</label> <fieldset rel=\"assignee\" class=\"hidden user-group-searcher-params\">\n </fieldset>\n <select class=\"js-usergroup-checkboxmultiselect\" multiple=\"multiple\" id=\"assignee\" name=\"assignee\" data-placeholder-text=\"Enter username or group\">\n <optgroup>\n <option class=\"headerOption\" data-icon=\"https://jira.observium.org/secure/useravatar?size=xsmall&avatarId=10123\" value=\"empty\" title=\"Unassigned\">Unassigned</option>\n </optgroup>\n <optgroup>\n </optgroup>\n </select>\n <input type=\"hidden\" name=\"check_prev_assignee\" value=\"true\">\n </div>\n \n","validSearcher":true,"isShown":true},"status":{"name":"Status","editHtml":"\n <div class=\"field-group aui-field-constants\" >\n <label for=\"searcher-status\">Status</label> <select class=\"select js-default-checkboxmultiselectstatuslozenge\"\n data-placeholder-text=\"Find Statuses...\"\n id=\"searcher-status\"\n multiple=\"multiple\"\n name=\"status\"\n data-max-inline-results-displayed=\"100\"\n data-status-lozenge=\"true\">\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/open.png\" value=\"1\" title=\"Open\" data-simple-status=\"{"id":"1","name":"Open","description":"The issue is open and ready for the assignee to start work on it.","iconUrl":"/images/icons/statuses/open.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Open</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/generic.png\" value=\"10000\" title=\"Pending Response\" data-simple-status=\"{"id":"10000","name":"Pending Response","description":"Awaiting for the user's response.","iconUrl":"/images/icons/statuses/generic.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Pending Response</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/inprogress.png\" value=\"3\" title=\"In Progress\" data-simple-status=\"{"id":"3","name":"In Progress","description":"This issue is being actively worked on at the moment by the assignee.","iconUrl":"/images/icons/statuses/inprogress.png","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">In Progress</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/reopened.png\" value=\"4\" title=\"Reopened\" data-simple-status=\"{"id":"4","name":"Reopened","description":"This issue was once resolved, but the resolution was deemed incorrect. From here issues are either marked assigned or resolved.","iconUrl":"/images/icons/statuses/reopened.png","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">Reopened</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/resolved.png\" value=\"5\" title=\"Resolved\" data-simple-status=\"{"id":"5","name":"Resolved","description":"A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.","iconUrl":"/images/icons/statuses/resolved.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Resolved</option>\n <option class=\"imagebacked\" data-icon=\"/images/icons/statuses/closed.png\" value=\"6\" title=\"Closed\" data-simple-status=\"{"id":"6","name":"Closed","description":"The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.","iconUrl":"/images/icons/statuses/closed.png","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Closed</option>\n <option class=\"imagebacked\" data-icon=\"/\" value=\"10100\" title=\"To Do\" data-simple-status=\"{"id":"10100","name":"To Do","description":"","iconUrl":"/","statusCategory":{"id":2,"key":"new","colorName":"default"}}\">To Do</option>\n <option class=\"imagebacked\" data-icon=\"/\" value=\"10101\" title=\"In Review\" data-simple-status=\"{"id":"10101","name":"In Review","description":"","iconUrl":"/","statusCategory":{"id":4,"key":"indeterminate","colorName":"inprogress"}}\">In Review</option>\n <option class=\"imagebacked\" data-icon=\"/\" value=\"10102\" title=\"Done\" data-simple-status=\"{"id":"10102","name":"Done","description":"","iconUrl":"/","statusCategory":{"id":3,"key":"done","colorName":"success"}}\">Done</option>\n </select>\n </div>\n \n","validSearcher":true,"isShown":true},"labels":{"name":"Label","viewHtml":" <div class=\"searcherValue\">\n \n <label class=\"fieldLabel\" for=\"fieldlabels\">Label:</label><span id=\"fieldlabels\" class=\"fieldValue\">\n \n Alerting\n</span></div>\n","editHtml":"\n <div class=\"field-group aui-field-labels\" >\n <label for=\"searcher-labels\">Labels</label> <select class=\"js-label-checkboxmultiselect\" multiple=\"multiple\" id=\"searcher-labels\" name=\"labels\" data-placeholder-text=\"Find Labels...\">\n <option value=\"Alerting\" title=\"Alerting\" selected=\"selected\">Alerting</option>\n </select>\n </div>\n \n","jql":"labels = Alerting","validSearcher":true,"isShown":true}}}
[{"id":-1,"name":"My open issues","jql":"assignee = currentUser() AND resolution = Unresolved order by updated DESC","isSystem":true,"sharePermissions":[],"requiresLogin":true},{"id":-2,"name":"Reported by me","jql":"reporter = currentUser() order by created DESC","isSystem":true,"sharePermissions":[],"requiresLogin":true},{"id":-4,"name":"All issues","jql":"order by created DESC","isSystem":true,"sharePermissions":[],"requiresLogin":false},{"id":-5,"name":"Open issues","jql":"resolution = Unresolved order by priority DESC,updated DESC","isSystem":true,"sharePermissions":[],"requiresLogin":false},{"id":-9,"name":"Done issues","jql":"statusCategory = Done order by updated DESC","isSystem":true,"sharePermissions":[],"requiresLogin":false},{"id":-3,"name":"Viewed recently","jql":"issuekey in issueHistory() order by lastViewed DESC","isSystem":true,"sharePermissions":[],"requiresLogin":false},{"id":-6,"name":"Created recently","jql":"created >= -1w order by created DESC","isSystem":true,"sharePermissions":[],"requiresLogin":false},{"id":-7,"name":"Resolved recently","jql":"resolutiondate >= -1w order by updated DESC","isSystem":true,"sharePermissions":[],"requiresLogin":false},{"id":-8,"name":"Updated recently","jql":"updated >= -1w order by updated DESC","isSystem":true,"sharePermissions":[],"requiresLogin":false}]
Thanks Mike. That was what i was missing. Thank you!!