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  1. Observium
  2. OBS-4407

PowerWalker NMC card no output data

Details

    • Bug
    • Resolution: Fixed
    • Critical
    • None
    • Professional Edition
    • Discovery, OS, Poller
    • None

    Description

      No output (for voltage, frequency & load)  information is available after adding a PowerWalker UPS with PowerWalker NMC card ( https://powerwalker.com/product/10120517/ ) to Observium.

      NMC card firmware version: 3.1.0.0

       

       

       

      Attachments

        1. discovery.log
          107 kB
          Helpdesk
        2. poller.log
          121 kB
          Helpdesk
        3. PowerWalker-OutputFrequency.png
          34 kB
          Helpdesk
        4. PowerWalker-OutputLoad.png
          35 kB
          Helpdesk
        5. PowerWalker-OutputVoltage.png
          35 kB
          Helpdesk

        Activity

          [OBS-4407] PowerWalker NMC card no output data
          helpdeskclip Helpdesk added a comment -

          Thanks, now everything works  

          helpdeskclip Helpdesk added a comment - Thanks, now everything works  
          landy Mike Stupalov added a comment -

          Thanks, should be fixed in r12525.
          After update to rolling release, need device rediscovery.

          landy Mike Stupalov added a comment - Thanks, should be fixed in r12525. After update to rolling release, need device rediscovery.
          bot Observium Bot added a comment -

          General questions and device support can be discussed in our Discord channel, click here to join.

          Please make and attach additional information about the device:

          • full snmp dump from device: 

            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk
            		 
            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk

            If device not support SNMP version 2c, replace -v2c with -v1.

          • If you have problems with discovery or poller processes, please do and attach these debugs: 

            ./discovery.php -d -h <device>
            		 
            ./poller.php -d -h <device>

          • additionally attach device and/or vendor specific MIB files

          This comment is added automatically.

          bot Observium Bot added a comment - General questions and device support can be discussed in our Discord channel, click here to join . Please make and attach additional information about the device: full snmp dump from device: snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk If device not support SNMP version 2c, replace -v2c with -v1. If you have problems with discovery or poller processes, please do and attach these debugs: ./discovery.php -d -h <device> ./poller.php -d -h <device> additionally attach device and/or vendor specific MIB files This comment is added automatically.

          People

            landy Mike Stupalov
            helpdeskclip Helpdesk
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            Dates

              Created:
              Updated:
              Resolved: