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  1. Observium
  2. OBS-3346

Kyocera MFP Waste Toner always reads 1%

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Details

    • Improvement
    • Resolution: Fixed
    • Minor
    • None
    • Professional Edition
    • Poller
    • CentOS Linux release 7.8.2003 (Core)
      Observium Professional 20.5.10439 (rolling)

    Description

      The printer supply monitor of all Kyocera models company-wide report the "Waste Toner Box" at 1%, which trips an alert that the supply is nearing empty – even after being replaced with a new/empty waste box – making it impossible to track.

      I don't know if this is similar to the Ricoh issue OBS-2047 or not, but that might be a place to look for clues?

      Attachments

        1. kyocera_discovery.txt
          66 kB
          Scott Driemeier-Showers
        2. kyocera_graph.png
          32 kB
          Scott Driemeier-Showers
        3. kyocera_obs.png
          6 kB
          Scott Driemeier-Showers
        4. kyocera_poller.txt
          93 kB
          Scott Driemeier-Showers
        5. kyocera_toner.png
          6 kB
          Scott Driemeier-Showers

        Issue Links

          mentions

          Bug - A problem which impairs or prevents the functions of the product. OBS-2047 Ricoh MP C4000 showing unknown values

          • Trivial - Cosmetic problem like misspelt words or misaligned text.
          • Closed
          relates to

          Vendor Bug - This is vendor specific issue, not possible to be fixed inside our project. OBS-4122 Kyocera MFP Wrong Page Count?

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Closed

          Activity

            People

              landy Mike Stupalov
              NegwerIT Scott Driemeier-Showers
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              Dates

                Created:
                Updated:
                Resolved: