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  1. Observium
  2. OBS-1432

Trip Lite PDU metrics not displaying

Details

    • Vendor Bug
    • Resolution: Fixed
    • Minor
    • None
    • Professional Edition
    • Poller
    • None
    • Trip Lite PDUMV15NET, latest observium professional

    Description

      Values for the PDU mentioned above have some issues, as follows.

      Apparent Power: shows 0VA all the time.
      Capacity: shows 0% all the time
      Current Input - shows 0A all the time
      Frequency - off by an order of magnitude, shows 599Hz when it should be showing 59.9Hz
      Power Input - shows 0W all the time
      Voltage Output - shows 0V all the time.
      Network traffic - "Error drawing graph" all the time

      The latest MIB is located here:
      http://www.tripplite.com/shared/software/Firmware/Tripp-Lite-MIB-Definitions.txt

      Let me know what other kind of data (snmpwalk, etc) I can provide to help with troubleshooting.

      Attachments

        1. discovery-output.txt
          49 kB
          Rick Heil
        2. poller-output.txt
          26 kB
          Rick Heil

        Issue Links

          Activity

            [OBS-1432] Trip Lite PDU metrics not displaying

            Thanks Mike,

            We purchased Observium this week. Thank you for all your hard work.

            ciro Ciro Martinez added a comment - Thanks Mike, We purchased Observium this week. Thank you for all your hard work.

            Ok, for poweralert added workaround.
            Fixed in r7935.

            landy Mike Stupalov added a comment - Ok, for poweralert added workaround. Fixed in r7935.

            Hello Mike,

            We're running PDUMV20NET units. The real output is 16A/17A - http://imgur.com/GEbF0Sp

            That's an image from the high-quality internal monitoring site these models use. You can guess why we are so pleased to no longer need that.

            ciro Ciro Martinez added a comment - Hello Mike, We're running PDUMV20NET units. The real output is 16A/17A - http://imgur.com/GEbF0Sp That's an image from the high-quality internal monitoring site these models use. You can guess why we are so pleased to no longer need that.

            Ciro, which exactly model you use?
            Just I still not understand, real output for your PDU is 1.7 or 17A..

            But for example as I see for model PDUMNV20HV (single phase) maximum load is 20A but this required appropriate input power.
            And this is normal current 17A for three phase model PDU3XVSR6G32A

            landy Mike Stupalov added a comment - Ciro, which exactly model you use? Just I still not understand, real output for your PDU is 1.7 or 17A.. But for example as I see for model PDUMNV20HV (single phase) maximum load is 20A but this required appropriate input power. And this is normal current 17A for three phase model PDU3XVSR6G32A

            Hello Mike,

            Thank you for taking the time to reply. This is a 24-plug PDU connected to our lab, one of 8 we have. That one has 5 servers and around 19 appliances attached to it. One of the things we had hoped for was the ability to see all of the plugs and their status in Observium, but it's a big ask for such a niche with an already excellent product

            The AMP reading is correct, that unit is one of two that's almost at max load, so we need to keep a close eye on it. For now we have the alarm set at '1.7 amps' – Also! I should mention we love your product and will be purchasing a few copies soon. Observium is excellent.

            ciro Ciro Martinez added a comment - Hello Mike, Thank you for taking the time to reply. This is a 24-plug PDU connected to our lab, one of 8 we have. That one has 5 servers and around 19 appliances attached to it. One of the things we had hoped for was the ability to see all of the plugs and their status in Observium, but it's a big ask for such a niche with an already excellent product The AMP reading is correct, that unit is one of two that's almost at max load, so we need to keep a close eye on it. For now we have the alarm set at '1.7 amps' – Also! I should mention we love your product and will be purchasing a few copies soon. Observium is excellent.

            We see the amps reported as 1.7 AMP when the actual load out of SNMP is 17 amps

            Ciro, why you think that real output for your ups/pdu is 17 amps?
            How many devices currently connected to this pdu/ups?

            17 amps is too many is currently connected 1-2 power devices.

            landy Mike Stupalov added a comment - We see the amps reported as 1.7 AMP when the actual load out of SNMP is 17 amps Ciro, why you think that real output for your ups/pdu is 17 amps? How many devices currently connected to this pdu/ups? 17 amps is too many is currently connected 1-2 power devices.

            This is still vendor issue!
            This value must be scaled as 0.1 after get by snmp from device. You can see this as unit description in output (0.1 RMS Amp).
            This as described in mib, this do all other vendors.

            I not know good way for detect if device return correct or incorrect data.

            landy Mike Stupalov added a comment - This is still vendor issue! This value must be scaled as 0.1 after get by snmp from device. You can see this as unit description in output (0.1 RMS Amp). This as described in mib, this do all other vendors. I not know good way for detect if device return correct or incorrect data.
            rickheil Rick Heil added a comment -

            Ok, similar. I have contacted Mike offline again to provide him access to our unit. Stay tuned.

            rickheil Rick Heil added a comment - Ok, similar. I have contacted Mike offline again to provide him access to our unit. Stay tuned.

            Hi Rick,

            We are seeing this error on: Engine Version=12.06.0067, Driver Version=12.06.0067.8625.8624 - When I run the snmpwalk I get the correct hz and current report out of it, but observium is pulling in Current / 10. I was looking through the poller to see if I could adjust that.

            ciro Ciro Martinez added a comment - Hi Rick, We are seeing this error on: Engine Version=12.06.0067, Driver Version=12.06.0067.8625.8624 - When I run the snmpwalk I get the correct hz and current report out of it, but observium is pulling in Current / 10. I was looking through the poller to see if I could adjust that.
            rickheil Rick Heil added a comment -

            Ciro - which version of the SNMPWEBCARD firmware are you using? I just updated to 12.06.0067.8624 and it fixed the frequency, voltage, and input decimal placement. Loading it up now and will test against output next.

            rickheil Rick Heil added a comment - Ciro - which version of the SNMPWEBCARD firmware are you using? I just updated to 12.06.0067.8624 and it fixed the frequency, voltage, and input decimal placement. Loading it up now and will test against output next.

            People

              landy Mike Stupalov
              rickheil Rick Heil
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              Dates

                Created:
                Updated:
                Resolved: