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  1. Observium
  2. OBS-4302

HP XL3600 Plotter Incomplete Data

Details

    • Vendor Bug
    • Resolution: Duplicate
    • Minor
    • None
    • Professional Edition
    • Poller

    Description

      Attached are Observium screenshots of two different HP Plotters.

      • The first is a T930, which shows a second column of data (Processors, Memory, Storage, Supplies, Indicators and Counters).
      • The second is a XL3600, which isn't showing any information in the second column.

      A snmpwalk of the second device will be uploaded shortly.  Is this a limitation of the MIB, or a missing definition in Observium?

      Attachments

        Issue Links

          duplicates

          Vendor Bug - This is vendor specific issue, not possible to be fixed inside our project. OBS-3344 HP DesignJet T1600 Identified but no detailed metrics

          • Major - Major loss of function.
          • Resolved

          Activity

            [OBS-4302] HP XL3600 Plotter Incomplete Data
            adama Adam Armstrong made changes -
            Comment [ _*General questions and device support can be discussed in [our Discord channel, click here to join|https://discord.gg/GjpNXKWm8W].*_
            ----

            Please make and attach additional information about the device:
             * full snmp dump from device:
            {noformat}
            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk
            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk
            {noformat}
              _If device not support SNMP version 2c, replace -v2c with -v1._

             * If you have problems with discovery or poller processes, please do and attach these debugs:
            {noformat}
            ./discovery.php -d -h <device>
            ./poller.php -d -h <device>
            {noformat}
             
            * additionally attach device and/or vendor specific MIB files

            ----
            {color:#505F79}_This comment is added automatically._{color} ]
            NegwerIT Scott Driemeier-Showers made changes -
            Attachment New: 20221104_Plotter_XXX.png [ 20226 ]
            NegwerIT Scott Driemeier-Showers made changes -
            Attachment Original: FutureSmart_v1_4-1.mib [ 20225 ]
            NegwerIT Scott Driemeier-Showers made changes -
            Attachment New: FutureSmart_v1_4-1.mib [ 20225 ]
            NegwerIT Scott Driemeier-Showers made changes -
            Attachment New: FutureSmart_v1_4.mib [ 20224 ]
            landy Mike Stupalov made changes -
            Issue Type Original: Bug [ 1 ] New: Vendor Bug [ 10000 ]
            Resolution New: Duplicate [ 3 ]
            Status Original: Pending Response [ 10000 ] New: Resolved [ 5 ]
            landy Mike Stupalov made changes -
            Link New: This issue duplicates OBS-3344 [ OBS-3344 ]
            landy Mike Stupalov made changes -
            Labels Original: sensors New: printer sensors
            landy Mike Stupalov made changes -
            Status Original: In Review [ 10101 ] New: Pending Response [ 10000 ]
            landy Mike Stupalov made changes -
            Attachment Original: 20221102_HPXL3600Plotter.snmpwalk [ 20221 ]

            People

              landy Mike Stupalov
              NegwerIT Scott Driemeier-Showers
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              Dates

                Created:
                Updated:
                Resolved: