Details

    • Vendor Bug
    • Resolution: Duplicate
    • Minor
    • None
    • Professional Edition
    • Poller

    Description

      Attached are Observium screenshots of two different HP Plotters.

      • The first is a T930, which shows a second column of data (Processors, Memory, Storage, Supplies, Indicators and Counters).
      • The second is a XL3600, which isn't showing any information in the second column.

      A snmpwalk of the second device will be uploaded shortly.  Is this a limitation of the MIB, or a missing definition in Observium?

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            [OBS-4302] HP XL3600 Plotter Incomplete Data

            I'm not arguing with you.  It's just strange that their tool wouldn't connect and read the data until I re-enabled "public" SNMP access.

            I'll keep poking and prodding to see if I can get the correct MIB files from them.

            NegwerIT Scott Driemeier-Showers added a comment - I'm not arguing with you.  It's just strange that their tool wouldn't connect and read the data until I re-enabled "public" SNMP access. I'll keep poking and prodding to see if I can get the correct MIB files from them.

            HP uses own protocols for display this in WUI.
            It's not related with SNMP data.

            landy Mike Stupalov added a comment - HP uses own protocols for display this in WUI. It's not related with SNMP data.

            Nope, this device complete unsupport this MIB (although the vendor writes about it).

            Or need an firmware update for correct support.
            Currently in both plotters snmp dumps (which you send), snmp data complete not translated by this MIB (and any other HP mibs which we have).

            landy Mike Stupalov added a comment - Nope, this device complete unsupport this MIB (although the vendor writes about it). Or need an firmware update for correct support. Currently in both plotters snmp dumps (which you send), snmp data complete not translated by this MIB (and any other HP mibs which we have).
            adama Adam Armstrong made changes -
            Comment [ _*General questions and device support can be discussed in [our Discord channel, click here to join|https://discord.gg/GjpNXKWm8W].*_
            ----

            Please make and attach additional information about the device:
             * full snmp dump from device:
            {noformat}
            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk
            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk
            {noformat}
              _If device not support SNMP version 2c, replace -v2c with -v1._

             * If you have problems with discovery or poller processes, please do and attach these debugs:
            {noformat}
            ./discovery.php -d -h <device>
            ./poller.php -d -h <device>
            {noformat}
             
            * additionally attach device and/or vendor specific MIB files

            ----
            {color:#505F79}_This comment is added automatically._{color} ]
            NegwerIT Scott Driemeier-Showers added a comment - - edited

            The information is available if I install the "HP DesignJet Utility" software (attached screencap). I assume they're gathering it through SNMP, because I couldn't add the plotter to the utility until I re-enabled "public" SNMP read-only access, which is disabled by default in our environment.

            NegwerIT Scott Driemeier-Showers added a comment - - edited The information is available if I install the "HP DesignJet Utility" software (attached screencap). I assume they're gathering it through SNMP, because I couldn't add the plotter to the utility until I re-enabled "public" SNMP read-only access, which is disabled by default in our environment.
            NegwerIT Scott Driemeier-Showers made changes -
            Attachment New: 20221104_Plotter_XXX.png [ 20226 ]
            NegwerIT Scott Driemeier-Showers made changes -
            Attachment Original: FutureSmart_v1_4-1.mib [ 20225 ]
            NegwerIT Scott Driemeier-Showers made changes -
            Attachment New: FutureSmart_v1_4-1.mib [ 20225 ]

            I doubt this will help, because I'd be surprised if it's not already included in the existing solution, but our vendor says their HP contact told him HP is driving all development into the "FutureSmart", rather than device-specific, MIBs.

            They provided the attached MIB.

            FutureSmart_v1_4.mib

            NegwerIT Scott Driemeier-Showers added a comment - I doubt this will help, because I'd be surprised if it's not already included in the existing solution, but our vendor says their HP contact told him HP is driving all development into the "FutureSmart", rather than device-specific, MIBs. They provided the attached MIB. FutureSmart_v1_4.mib
            NegwerIT Scott Driemeier-Showers made changes -
            Attachment New: FutureSmart_v1_4.mib [ 20224 ]

            People

              landy Mike Stupalov
              NegwerIT Scott Driemeier-Showers
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              Dates

                Created:
                Updated:
                Resolved: