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  1. Observium
  2. OBS-4162

Nothing shows up for AvTech Room Alert 3S

Details

    • Vendor Bug
    • Resolution: Fixed
    • Minor
    • None
    • Professional Edition
    • Discovery, Poller
    • None

    Description

      https://jira.observium.org/browse/OBS-4114 added support for this device, but I don't see anything being populated on the web UI.

      Did the wrong MIB get set? Here are some screenshots of what I can see.


      Thanks!
      Ref: https://avtech.com/Products/Environment_Monitors/Room_Alert_3S.htm

      Attachments

        1. debug.out
          59 kB
        2. debug2.out
          82 kB
        3. debug3.out
          71 kB
        4. image-2022-07-01-18-15-46-141.png
          image-2022-07-01-18-15-46-141.png
          146 kB
        5. image-2022-07-01-18-16-37-118.png
          image-2022-07-01-18-16-37-118.png
          319 kB

        Issue Links

          relates to

          Add New Device / OS - User wants to add support for currently unsupported device or OS. OBS-4114 Add discovery/polling for AvTech Room Alert 3S

          • Major - Major loss of function.
          • Closed

          Activity

            [OBS-4162] Nothing shows up for AvTech Room Alert 3S
            cisco115 Francisco Gomez added a comment -

            I disabled bulk requests, same behavior. Nothing shows up for the device. Debug log attached.debug3.out

            cisco115 Francisco Gomez added a comment - I disabled bulk requests, same behavior. Nothing shows up for the device. Debug log attached. debug3.out
            landy Mike Stupalov added a comment -

            Yah, I see device have troubles with snmp bulk requests.
            I disabled it by default in r12217.
            Note change in rolling updates (you use stable).

            You can disable snmp bulk requests for device in device Edit page -> SNMP -> Max Repetitions
            set value 0 here and rediscovery again.

            landy Mike Stupalov added a comment - Yah, I see device have troubles with snmp bulk requests. I disabled it by default in r12217. Note change in rolling updates (you use stable). You can disable snmp bulk requests for device in device Edit page -> SNMP -> Max Repetitions set value 0 here and rediscovery again.
            cisco115 Francisco Gomez added a comment -

            I did disable some modules; they were taking 300+ seconds to complete. I just removed the device and re-added it to Observium.
            Here is the new debug: debug2.out

            cisco115 Francisco Gomez added a comment - I did disable some modules; they were taking 300+ seconds to complete. I just removed the device and re-added it to Observium. Here is the new debug: debug2.out
            landy Mike Stupalov added a comment -

            As I see, you disabled sensors module in device edit:

            Module [sensors] disabled by device setting in process [discovery].

            landy Mike Stupalov added a comment - As I see, you disabled sensors module in device edit: Module [sensors] disabled by device setting in process [discovery].
            cisco115 Francisco Gomez added a comment -

            Apologies for the late response. Here is the output. debug.out

            cisco115 Francisco Gomez added a comment - Apologies for the late response. Here is the output. debug.out
            landy Mike Stupalov added a comment -

            You need attach device discovery debug:

            ./discovery.php -d -h <device>

            landy Mike Stupalov added a comment - You need attach device discovery debug: ./discovery.php -d -h <device>

            People

              landy Mike Stupalov
              cisco115 Francisco Gomez
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              Dates

                Created:
                Updated:
                Resolved: