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  1. Observium
  2. OBS-4162

Nothing shows up for AvTech Room Alert 3S

Details

    • Vendor Bug
    • Resolution: Fixed
    • Minor
    • None
    • Professional Edition
    • Discovery, Poller
    • None

    Description

      https://jira.observium.org/browse/OBS-4114 added support for this device, but I don't see anything being populated on the web UI.

      Did the wrong MIB get set? Here are some screenshots of what I can see.


      Thanks!
      Ref: https://avtech.com/Products/Environment_Monitors/Room_Alert_3S.htm

      Attachments

        1. debug.out
          59 kB
        2. debug2.out
          82 kB
        3. debug3.out
          71 kB
        4. image-2022-07-01-18-15-46-141.png
          image-2022-07-01-18-15-46-141.png
          146 kB
        5. image-2022-07-01-18-16-37-118.png
          image-2022-07-01-18-16-37-118.png
          319 kB

        Issue Links

          relates to

          Add New Device / OS - User wants to add support for currently unsupported device or OS. OBS-4114 Add discovery/polling for AvTech Room Alert 3S

          • Major - Major loss of function.
          • Closed

          Activity

            [OBS-4162] Nothing shows up for AvTech Room Alert 3S
            cisco115 Francisco Gomez added a comment -

            Hey Mike,

            I hope you have been well. I got some time back to look at this issue. As you asked, I can give you direct SNMP access to the device. Sending you an email now. Thanks!

            cisco115 Francisco Gomez added a comment - Hey Mike, I hope you have been well. I got some time back to look at this issue. As you asked, I can give you direct SNMP access to the device. Sending you an email now. Thanks!
            landy Mike Stupalov added a comment -

            Probably you can give SNMP access to real device for fix discovery?
            If yes, write me to mail mike@observium.org

            landy Mike Stupalov added a comment - Probably you can give SNMP access to real device for fix discovery? If yes, write me to mail mike@observium.org
            landy Mike Stupalov added a comment - - edited

            It seems device is broken or something else.
            By your snmpdump there was this sensors, but in real sensors discovery it return errors.

            Check manually from cli (use your correct community):

            snmpwalk -t '15' -r '3' -v2c -c <community> -Pud -m ROOMALERT3S-MIB -M /opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp:/opt/observium/mibs/avtech 'udp':'hhrsmiotra3s01':'161' internal-tempc

            and additionally check this request (snmpget instead):

            snmpget -t '15' -r '3' -v2c -c <community> -Pud -m ROOMALERT3S-MIB -M /opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp:/opt/observium/mibs/avtech 'udp':'hhrsmiotra3s01':'161' internal-tempc.0

            landy Mike Stupalov added a comment - - edited It seems device is broken or something else. By your snmpdump there was this sensors, but in real sensors discovery it return errors. Check manually from cli (use your correct community): snmpwalk -t '15' -r '3' -v2c -c <community> -Pud -m ROOMALERT3S-MIB -M /opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp:/opt/observium/mibs/avtech 'udp':'hhrsmiotra3s01':'161' internal-tempc and additionally check this request (snmpget instead): snmpget -t '15' -r '3' -v2c -c <community> -Pud -m ROOMALERT3S-MIB -M /opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp:/opt/observium/mibs/avtech 'udp':'hhrsmiotra3s01':'161' internal-tempc.0
            cisco115 Francisco Gomez added a comment -

            I disabled bulk requests, same behavior. Nothing shows up for the device. Debug log attached.debug3.out

            cisco115 Francisco Gomez added a comment - I disabled bulk requests, same behavior. Nothing shows up for the device. Debug log attached. debug3.out
            landy Mike Stupalov added a comment -

            Yah, I see device have troubles with snmp bulk requests.
            I disabled it by default in r12217.
            Note change in rolling updates (you use stable).

            You can disable snmp bulk requests for device in device Edit page -> SNMP -> Max Repetitions
            set value 0 here and rediscovery again.

            landy Mike Stupalov added a comment - Yah, I see device have troubles with snmp bulk requests. I disabled it by default in r12217. Note change in rolling updates (you use stable). You can disable snmp bulk requests for device in device Edit page -> SNMP -> Max Repetitions set value 0 here and rediscovery again.
            cisco115 Francisco Gomez added a comment -

            I did disable some modules; they were taking 300+ seconds to complete. I just removed the device and re-added it to Observium.
            Here is the new debug: debug2.out

            cisco115 Francisco Gomez added a comment - I did disable some modules; they were taking 300+ seconds to complete. I just removed the device and re-added it to Observium. Here is the new debug: debug2.out
            landy Mike Stupalov added a comment -

            As I see, you disabled sensors module in device edit:

            Module [sensors] disabled by device setting in process [discovery].

            landy Mike Stupalov added a comment - As I see, you disabled sensors module in device edit: Module [sensors] disabled by device setting in process [discovery].
            cisco115 Francisco Gomez added a comment -

            Apologies for the late response. Here is the output. debug.out

            cisco115 Francisco Gomez added a comment - Apologies for the late response. Here is the output. debug.out
            landy Mike Stupalov added a comment -

            You need attach device discovery debug:

            ./discovery.php -d -h <device>

            landy Mike Stupalov added a comment - You need attach device discovery debug: ./discovery.php -d -h <device>

            People

              landy Mike Stupalov
              cisco115 Francisco Gomez
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              Dates

                Created:
                Updated:
                Resolved: