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  1. Observium
  2. OBS-4122

Kyocera MFP Wrong Page Count?

Details

    • Vendor Bug
    • Resolution: Fixed
    • Minor
    • None
    • Professional Edition
    • Poller
    • Observium Professional 22.5.12035 (rolling)

    Description

      The management UI of the device reports a different pages printed total (418681) than Observium (423237).  Is it possible Observium is pulling from the wrong MIB value?

       

      1. cat myagent.snmpwalk | egrep "423237|418681"
        .1.3.6.1.2.1.43.10.2.1.4.1.1 = Counter32: 423237
        .1.3.6.1.4.1.1347.43.10.1.1.12.1.1 = INTEGER: 418681

       

      Attachments

        1. 20220525_KYO_KyoceraCounter.jpg
          20220525_KYO_KyoceraCounter.jpg
          119 kB
        2. 20220525_OBS_KyoceraCounter.jpg
          20220525_OBS_KyoceraCounter.jpg
          134 kB
        3. 2022-05-27_08-30-01.jpg
          2022-05-27_08-30-01.jpg
          70 kB
        4. myagent.discovery
          110 kB
        5. myagent.poller
          118 kB

        Issue Links

          relates to

          Improvement - An improvement or enhancement to an existing feature or task. OBS-3346 Kyocera MFP Waste Toner always reads 1%

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Closed

          Activity

            [OBS-4122] Kyocera MFP Wrong Page Count?
            bot Observium Bot made changes -
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            landy Mike Stupalov added a comment -

            This Vendor is an Idiot...

            landy Mike Stupalov added a comment - This Vendor is an Idiot...
            NegwerIT Scott Driemeier-Showers added a comment -

            FYI, response from manufacturer on device-specific MIB:

             

            "If they can’t get what they want from the Standard Printer MIB and want our private MIB we need to know who is asking, why, and they have to sign an NDA.

            If they already know the OID the data they need is in I am not sure they need to go through all that.  Just point the total count at the other OID.

            We take care of releasing the MIB.  Let me know what they want to do."

            NegwerIT Scott Driemeier-Showers added a comment - FYI, response from manufacturer on device-specific MIB:   "If they can’t get what they want from the Standard Printer MIB and want our private MIB we need to know who is asking, why, and they have to sign an NDA. If they already know the OID the data they need is in I am not sure they need to go through all that.  Just point the total count at the other OID. We take care of releasing the MIB.  Let me know what they want to do."
            NegwerIT Scott Driemeier-Showers added a comment -

            We are on rolling updates already.

            Re-discovery and re-poll worked.

            NegwerIT Scott Driemeier-Showers added a comment - We are on rolling updates already. Re-discovery and re-poll worked.
            landy Mike Stupalov added a comment -

            Switch to rolling updates and rediscovery device.
            https://docs.observium.org/updating/#switch-between-rolling-and-stable-trains

            landy Mike Stupalov added a comment - Switch to rolling updates and rediscovery device. https://docs.observium.org/updating/#switch-between-rolling-and-stable-trains
            NegwerIT Scott Driemeier-Showers added a comment -

            Updated to v22.5.12055 and issue still exists (new image attached).  MIB does not appear to be downloadable from the device.  I have requested the MIB from our vendor.

             

            NegwerIT Scott Driemeier-Showers added a comment - Updated to v22.5.12055 and issue still exists (new image attached).  MIB does not appear to be downloadable from the device.  I have requested the MIB from our vendor.  
            NegwerIT Scott Driemeier-Showers made changes -
            Attachment New: 2022-05-27_08-30-01.jpg [ 19842 ]
            landy Mike Stupalov made changes -
            Issue Type Original: Bug [ 1 ] New: Vendor Bug [ 10000 ]
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Resolved [ 5 ]
            landy Mike Stupalov added a comment -

            Improved in r12052.

            landy Mike Stupalov added a comment - Improved in r12052.
            landy Mike Stupalov made changes -
            Status Original: Pending Response [ 10000 ] New: In Progress [ 3 ]

            People

              landy Mike Stupalov
              NegwerIT Scott Driemeier-Showers
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              3 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: