[OBS-3844] Pluggable Optics in Juniper Routers do not show up in Hardware Inventory - Observium

Details

Type: Vendor Bug
Resolution: Won't Fix
Priority: Major
Fix Version/s: None
Affects Version/s: Professional Edition
Component/s: Poller
Labels:
None

Description

Pluggable optics do not show up in hardware inventory. When I do an SNMPWalk, I see these which are the serial numbers of the pluggable optics:

iso.3.6.1.2.1.47.1.1.1.1.11.160 = STRING: "1F3CQAA5362CD"
iso.3.6.1.2.1.47.1.1.1.1.11.161 = STRING: "1F3CQAA5362EB"
iso.3.6.1.2.1.47.1.1.1.1.11.162 = STRING: "1F3CQAA5361X0"
iso.3.6.1.2.1.47.1.1.1.1.11.163 = STRING: "1F3CQAA53626N"
iso.3.6.1.2.1.47.1.1.1.1.11.232 = STRING: "1F3CQAA5362BT"
iso.3.6.1.2.1.47.1.1.1.1.11.233 = STRING: "1F3CQAA5361Q9"
iso.3.6.1.2.1.47.1.1.1.1.11.234 = STRING: "1F3CQAA5361PX"
iso.3.6.1.2.1.47.1.1.1.1.11.235 = STRING: "1F3CQAA5362Z7"
iso.3.6.1.2.1.47.1.1.1.1.11.304 = STRING: "1F3CQAA53621G"

and this, which are the part numbers for those items...

iso.3.6.1.2.1.47.1.1.1.1.13.160 = STRING: "740-061409"
iso.3.6.1.2.1.47.1.1.1.1.13.161 = STRING: "740-061409"
iso.3.6.1.2.1.47.1.1.1.1.13.162 = STRING: "740-061409"
iso.3.6.1.2.1.47.1.1.1.1.13.163 = STRING: "740-061409"
iso.3.6.1.2.1.47.1.1.1.1.13.232 = STRING: "740-061409"
iso.3.6.1.2.1.47.1.1.1.1.13.233 = STRING: "740-061409"
iso.3.6.1.2.1.47.1.1.1.1.13.234 = STRING: "740-061409"
iso.3.6.1.2.1.47.1.1.1.1.13.235 = STRING: "740-061409"
iso.3.6.1.2.1.47.1.1.1.1.13.304 = STRING: "740-061409"

and this, which are the descriptions for those items...

iso.3.6.1.2.1.47.1.1.1.1.7.160 = STRING: "QSFP-100GBASE-LR4-T2"
iso.3.6.1.2.1.47.1.1.1.1.7.161 = STRING: "QSFP-100GBASE-LR4-T2"
iso.3.6.1.2.1.47.1.1.1.1.7.162 = STRING: "QSFP-100GBASE-LR4-T2"
iso.3.6.1.2.1.47.1.1.1.1.7.163 = STRING: "QSFP-100GBASE-LR4-T2"
iso.3.6.1.2.1.47.1.1.1.1.7.232 = STRING: "QSFP-100GBASE-LR4-T2"
iso.3.6.1.2.1.47.1.1.1.1.7.233 = STRING: "QSFP-100GBASE-LR4-T2"
iso.3.6.1.2.1.47.1.1.1.1.7.234 = STRING: "QSFP-100GBASE-LR4-T2"
iso.3.6.1.2.1.47.1.1.1.1.7.235 = STRING: "QSFP-100GBASE-LR4-T2"
iso.3.6.1.2.1.47.1.1.1.1.7.304 = STRING: "QSFP-100GBASE-LR4-T2"

I am collecting:

snmpwalk -v2c -c <community> --hexOutputLength=0 -ObentxU <device> .1 > myagent.snmpwalk
snmpwalk -v2c -c <community> --hexOutputLength=0 -ObentxU <device> .1.3.6.1.4.1 >> myagent.snmpwalk

and will attach it when it is completed.

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image-2021-08-10-09-53-03-212.png
2021/08/10 02:53 PM
36 kB
Ed Mallette
jnp-ent.png
2021/08/12 02:07 PM
699 kB
Mike Stupalov
jnp-jnx.png
2021/08/12 02:07 PM
791 kB
Mike Stupalov

Issue Links

duplicates

OBS-3785 Juniper Part Numbers not showing up in Hardware Inventory

Closed

Activity

[OBS-3844] Pluggable Optics in Juniper Routers do not show up in Hardware Inventory

Mike Stupalov added a comment - 2021/08/12 02:11 PM

JUNIPER-MIB::jnxContentsTable

ENTITY-MIB::entPhysicalTable

And these tables cannot be combined with each other. Juniper use not simple indexing for parts.

Mike Stupalov added a comment - 2021/08/12 02:11 PM JUNIPER-MIB::jnxContentsTable ENTITY-MIB::entPhysicalTable And these tables cannot be combined with each other. Juniper use not simple indexing for parts.

Mike Stupalov added a comment - 2021/08/12 02:01 PM

Ok, I see this missed inventory parts, but this is because it missed in JUNIPER-MIB::jnxContentsTable and JUNIPER-MIB::jnxFruTable.
We not use ENTITY-MIB::entPhysicalTable because Juniper devices do not report here mostly of their inventory parts.
Not know why for QSFP modules different situation, it may very well be that there is a bug in the firmware.

You need write to Juniper support and ask why this (only QSFP) parts missed in this tables.
Also try update firmware to latest and check again (I see you use not on latest firmware also for 19.x series).

Mike Stupalov added a comment - 2021/08/12 02:01 PM Ok, I see this missed inventory parts, but this is because it missed in JUNIPER-MIB::jnxContentsTable and JUNIPER-MIB::jnxFruTable . We not use ENTITY-MIB::entPhysicalTable because Juniper devices do not report here mostly of their inventory parts. Not know why for QSFP modules different situation, it may very well be that there is a bug in the firmware. You need write to Juniper support and ask why this (only QSFP) parts missed in this tables. Also try update firmware to latest and check again (I see you use not on latest firmware also for 19.x series).

Ed Mallette added a comment - 2021/08/10 02:54 PM

Yes, I am running r11450 and it is not fixed. The correction in r11403 only corrected the part numbers of the linecards that were not previously showing up. That issue is fixed, however that issue did not correct this issue which is that pluggable optics (SFPs, QSFPs, SFP28s, etc) do not show up.

I did perform the discovery command and there was no change...

This is the hardware inventory from the switch CLI:

Chassis XH3120420827 JNP48Y8C-CHAS
Pseudo CB 0
Routing Engine 0 BUILTIN BUILTIN RE-QFX5120-48Y-8C
FPC 0 REV 12 650-083242 XH3120420827 JNP48Y8C-CHAS
CPU BUILTIN BUILTIN FPC CPU
PIC 0 BUILTIN BUILTIN 48x25G-8x100G
Xcvr 38 REV 01 740-052469 ADD85F826618 SFP+-10G-T-DWDM-ZR
Xcvr 39 REV 01 740-052469 ADD85F826551 SFP+-10G-T-DWDM-ZR
Xcvr 47 REV 01 740-021309 ADD85ACA4105 SFP+-10G-LR
Xcvr 54 REV 01 740-061409 1F3CQAA5341ZN QSFP-100GBASE-LR4-T2
Xcvr 55 REV 01 740-061409 1F3CQAA5362DH QSFP-100GBASE-LR4-T2
Power Supply 0 REV 04 740-043886 1GA4A381112 JPSU-650W-DC-AFO
Power Supply 1 REV 04 740-043886 1GA4A381109 JPSU-650W-DC-AFO
Fan Tray 0 fan-ctrl-0 0, Front to Back Airflow - AFO
Fan Tray 1 fan-ctrl-0 1, Front to Back Airflow - AFO
Fan Tray 2 fan-ctrl-1 2, Front to Back Airflow - AFO
Fan Tray 3 fan-ctrl-1 3, Front to Back Airflow - AFO
Fan Tray 4 fan-ctrl-2 4, Front to Back Airflow - AFO

This is what shows up in Observium:

Note that the five (4) Xcvr show up in the hardware inventory under the PIC but not in the Observium display under PIC.

Ed Mallette added a comment - 2021/08/10 02:54 PM Yes, I am running r11450 and it is not fixed. The correction in r11403 only corrected the part numbers of the linecards that were not previously showing up. That issue is fixed, however that issue did not correct this issue which is that pluggable optics (SFPs, QSFPs, SFP28s, etc) do not show up. I did perform the discovery command and there was no change... This is the hardware inventory from the switch CLI: Chassis XH3120420827 JNP48Y8C-CHAS Pseudo CB 0 Routing Engine 0 BUILTIN BUILTIN RE-QFX5120-48Y-8C FPC 0 REV 12 650-083242 XH3120420827 JNP48Y8C-CHAS CPU BUILTIN BUILTIN FPC CPU PIC 0 BUILTIN BUILTIN 48x25G-8x100G Xcvr 38 REV 01 740-052469 ADD85F826618 SFP+-10G-T-DWDM-ZR Xcvr 39 REV 01 740-052469 ADD85F826551 SFP+-10G-T-DWDM-ZR Xcvr 47 REV 01 740-021309 ADD85ACA4105 SFP+-10G-LR Xcvr 54 REV 01 740-061409 1F3CQAA5341ZN QSFP-100GBASE-LR4-T2 Xcvr 55 REV 01 740-061409 1F3CQAA5362DH QSFP-100GBASE-LR4-T2 Power Supply 0 REV 04 740-043886 1GA4A381112 JPSU-650W-DC-AFO Power Supply 1 REV 04 740-043886 1GA4A381109 JPSU-650W-DC-AFO Fan Tray 0 fan-ctrl-0 0, Front to Back Airflow - AFO Fan Tray 1 fan-ctrl-0 1, Front to Back Airflow - AFO Fan Tray 2 fan-ctrl-1 2, Front to Back Airflow - AFO Fan Tray 3 fan-ctrl-1 3, Front to Back Airflow - AFO Fan Tray 4 fan-ctrl-2 4, Front to Back Airflow - AFO This is what shows up in Observium: Note that the five (4) Xcvr show up in the hardware inventory under the PIC but not in the Observium display under PIC.

Mike Stupalov added a comment - 2021/08/10 02:32 PM

Seems as you use old version of observium.
Update to latest and rediscovery.

Issue was already fixed in r11403.

If not fixed after update and rediscovery device, please make debug discovery for this device:

./discovery.php -d -m inventory -h <device>

Mike Stupalov added a comment - 2021/08/10 02:32 PM Seems as you use old version of observium. Update to latest and rediscovery. Issue was already fixed in r11403. If not fixed after update and rediscovery device, please make debug discovery for this device: ./discovery.php -d -m inventory -h <device>

Ed Mallette added a comment - 2021/08/07 01:39 PM

SNMPWalk attached.

Ed Mallette added a comment - 2021/08/07 01:39 PM SNMPWalk attached.

Observium Bot added a comment - 2021/08/07 02:16 AM

Please make and attach additional information about the device:

full snmp dump from device:

snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk

snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk

If device not support SNMP version 2c, replace -v2c with -v1.

If you have problems with discovery or poller processes, please do and attach these debugs:
./discovery.php -d -h <device>
./poller.php -d -h <device>

additionally attach device and/or vendor specific MIB files

Note, this comment is added automatically.

Observium Bot added a comment - 2021/08/07 02:16 AM Please make and attach additional information about the device: full snmp dump from device: snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk If device not support SNMP version 2c, replace -v2c with -v1. If you have problems with discovery or poller processes, please do and attach these debugs: ./discovery.php -d -h <device> ./poller.php -d -h <device> additionally attach device and/or vendor specific MIB files Note, this comment is added automatically.

Pluggable Optics in Juniper Routers do not show up in Hardware Inventory

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