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  1. Observium
  2. OBS-3463

slack/rocket.chat notification issue

Details

    • Bug
    • Resolution: Fixed
    • Major
    • None
    • Professional Edition
    • Alerting, Poller

    Description

      Hello!

      I use Observium Professional 20.8.10645 (Ubuntu 18.04.5 LTS).

      I configured simple alert check (device_status equals 0), that is sent using two contacts: Slack and e-mail. 

      Poller runs every 5 minutes, and if device is down, i can see alert notification. It works fine.

      But I'm confused by the fact that one message comes to the mail (for example at 12-00), at the same time two messages come in the rocket.chat (for example at 12-00 and 12-05). Is this normal behavior? Is it possible to fix this for one rocket.chat message?

      Attachments

        Activity

          [OBS-3463] slack/rocket.chat notification issue
          landy Mike Stupalov made changes -
          Resolution New: Fixed [ 1 ]
          Status Original: In Review [ 10101 ] New: Closed [ 6 ]
          landy Mike Stupalov made changes -
          Status Original: Pending Response [ 10000 ] New: In Review [ 10101 ]
          landy Mike Stupalov made changes -
          Status Original: In Review [ 10101 ] New: Pending Response [ 10000 ]
          landy Mike Stupalov made changes -
          Status Original: Pending Response [ 10000 ] New: In Review [ 10101 ]
          landy Mike Stupalov made changes -
          Status Original: In Progress [ 3 ] New: Pending Response [ 10000 ]
          landy Mike Stupalov made changes -
          Labels New: notifications
          landy Mike Stupalov made changes -
          Status Original: Pending Response [ 10000 ] New: In Progress [ 3 ]
          landy Mike Stupalov made changes -
          Assignee Original: Adam Armstrong [ adama ] New: Mike Stupalov [ landy ]
          landy Mike Stupalov made changes -
          Comment [ Please make and attach additional information about the device:
           * full snmp dump from device:
          {noformat}
          snmpwalk -v2c -c <community> --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk
          snmpwalk -v2c -c <community> --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk
          {noformat}
            _If device not support SNMP version 2c, replace -v2c with -v1._

           * If you have problems with discovery or poller processes, please do and attach these debugs:
          {noformat}
          ./discovery.php -d -h <device>
          ./poller.php -d -h <device>
          {noformat}
           
          * additionally attach device and/or vendor specific MIB files

          {color:#505F79}_Note, this comment is added automatically._{color} ]
          bot Observium Bot made changes -
          Status Original: Open [ 1 ] New: Pending Response [ 10000 ]
          alt Aleksey created issue -

          People

            landy Mike Stupalov
            alt Aleksey
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            Dates

              Created:
              Updated:
              Resolved: