Details

    • Add New Device / OS
    • Resolution: Fixed
    • Minor
    • None
    • Professional Edition
    • Discovery, Poller

    Description

      Hi,

      I have two QNAP ES1640dc v2 devices, both with dual controller, for redundancy. A while back, I asked you to include this device in your supported device list, which you did.

      The thing is one of the controllers is not being recognized as a QNAP, with QES OS, but as a Generic device with FreeBSD OS.

      I tried deleting the device and re-add it, doing several discoveries and pollings, but nothing does the trick. 

      I even tried updating the fields, directly in the DB, but it gets override on the next polling.

      As you can see in the attached picture, both qnap-portoa and qnap-portob refer to the same device, but one is correctly detected and the other is not.

      But both qnap-lxa and qnap-lxb don't have the issue.

      Thanks for your attention.

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        Issue Links

          Activity

            [OBS-3414] Wrong device type detected
            bot Observium Bot made changes -
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            landy Mike Stupalov made changes -
            Attachment Original: myagent.snmpwalk [ 17665 ]
            landy Mike Stupalov made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Resolved [ 5 ]
            landy Mike Stupalov made changes -
            Status Original: In Review [ 10101 ] New: In Progress [ 3 ]
            landy Mike Stupalov made changes -
            Status Original: Pending Response [ 10000 ] New: In Review [ 10101 ]
            rclaro Rui Claro made changes -
            Attachment New: myagent.snmpwalk [ 17665 ]
            landy Mike Stupalov made changes -
            Status Original: In Review [ 10101 ] New: Pending Response [ 10000 ]
            landy Mike Stupalov made changes -
            Status Original: Pending Response [ 10000 ] New: In Review [ 10101 ]
            landy Mike Stupalov made changes -
            Issue Type Original: Vendor Bug [ 10000 ] New: Add New Device / OS [ 10002 ]
            landy Mike Stupalov made changes -
            Status Original: Open [ 1 ] New: Pending Response [ 10000 ]

            People

              landy Mike Stupalov
              rclaro Rui Claro
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              Dates

                Created:
                Updated:
                Resolved: