Custom OID couldn't get value

Ohh, but this module enabled by default.. seems as someone disabled it manually.

Hi Mike,

 We tuned the oids setting to TRUE at setting->polling->module, and it works!  There is a little tricky because on other hosts the setting is default TRUE and works fine. Anyway it works, thanks a lot!

Sorry for delay.
Seems by debug entry:

[RRD Disabled - create /opt/observium/rrd/sjc-fw07-internet/oid-.1.3.6.1.4.1.9.10.77.1.2.1.0-GAUGE.rrd]

you have rrd dir permission issue (rrd can't create), try to see rrd dir permissions:

ls -l /opt/observium/rrd | grep sjc-fw07-internet

Removed the RRDCACHED  configuration, it didn't help.....

Hi Mike,

 please refer the debug output:

CMD[/usr/bin/snmpget -v2c -c ***@ps -Pu -OUQnv -M /opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp 'udp':'sjc-fw07-internet':'161' .1.3.6.1.4.1.9.10.77.1.2.1.0]

CMD EXITCODE[0]
CMD RUNTIME[0.0486s]
STDOUT[
1438
]
SNMP STATUS[TRUE]

SQL[UPDATE `oids_entries` set `raw_value` ='1438',`timestamp` ='1553794568',`value` ='1438',`event` ='ok' WHERE `oid_entry_id` = '451']
SQL RUNTIME[0.00651193s]
[RRD Disabled - create /opt/observium/rrd/sjc-fw07-internet/oid-.1.3.6.1.4.1.9.10.77.1.2.1.0-GAUGE.rrd]
[RRD Disabled - update sjc-fw07-internet/oid-.1.3.6.1.4.1.9.10.77.1.2.1.0-GAUGE.rrd N:1438 --daemon unix:/var/run/rrdcached.sock]

Would like to know if the rrdcache function could cause this issue?

Thank you @Mike!

Kindly refer the debug output: observium_customoid_debug_190328a.txt.

Need to see debug output for poller (from incorrect instance):

./poller.php -d -r -m oids -h <device>