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  1. Observium
  2. OBS-2620

Decrease poller time for Huawei S9712

Details

    • Paid Support
    • Resolution: Fixed
    • Minor
    • None
    • Professional Edition
    • Poller

    Description

      Hello,

      We have a Huawei S9712 switch with a lot of configured ports and VLANs on it. Unfortunately the poller times are so high, so the graphs are often with a lot of holes. For reference, please see the attached screenshots regarding poller times.

      Could you please advise us how to solve this?

      Best regards,

      Attachments

        1. observium_poller.log.gz
          220 kB
        2. poller.png
          poller.png
          460 kB

        Activity

          [OBS-2620] Decrease poller time for Huawei S9712
          landy Mike Stupalov made changes -
          Status Original: Resolved [ 5 ] New: Closed [ 6 ]
          landy Mike Stupalov made changes -
          Resolution New: Fixed [ 1 ]
          Status Original: In Progress [ 3 ] New: Resolved [ 5 ]
          landy Mike Stupalov added a comment -

          Fixed in r9222-9228.

          landy Mike Stupalov added a comment - Fixed in r9222-9228.
          landy Mike Stupalov added a comment -

          Discussion moved to mail. Paid support requested.

          landy Mike Stupalov added a comment - Discussion moved to mail. Paid support requested.
          landy Mike Stupalov made changes -
          Issue Type Original: Vendor Bug [ 10000 ] New: Paid Support [ 10001 ]
          plamenp Plamen Petkov added a comment -

          Hello Adam,

          Based on the information in the log it seems that Q-BRIDGE-MIB is still used, even after we have disabled it via web interface.

          Could you please advise us how to disable it per this switch.

          Best regards,

          plamenp Plamen Petkov added a comment - Hello Adam, Based on the information in the log it seems that Q-BRIDGE-MIB is still used, even after we have disabled it via web interface. Could you please advise us how to disable it per this switch. Best regards,
          plamenp Plamen Petkov added a comment -

          Hello,

          Please find attached the requested output log.

          Best regards,

           

          observium_poller.log.gz

          plamenp Plamen Petkov added a comment - Hello, Please find attached the requested output log. Best regards,   observium_poller.log.gz
          plamenp Plamen Petkov made changes -
          Attachment New: observium_poller.log.gz [ 14906 ]
          adama Adam Armstrong added a comment -

          please provide the output of : 

          ./poller.php -h <hostname> -m ports -d

          We should probably wrap that SNMP query with a limiter for Q-BRIDGE-MIB existence, if that's what's taking a long time.

          adama Adam Armstrong added a comment - please provide the output of :  ./poller.php -h <hostname> -m ports -d We should probably wrap that SNMP query with a limiter for Q-BRIDGE-MIB existence, if that's what's taking a long time.
          plamenp Plamen Petkov added a comment -

          Hello Mike,

          We have disabled "vlan" module from "Ports polling options" and "Discovery Modules", as well as we disabled Q-BRIDGE-MIB in "Device MIBs". Unfortunately neither of the two steps changed the poller time. In-fact, in the linux console, we still see that this MIB is used when this switch is polled:
          # ps x | grep Q-BRIDGE-MIB | grep ${SWITCH_HOSTNAME}

          ...

          sh -c /usr/bin/snmpbulkwalk -v2c -c '***' -Pu -OQUs -m Q-BRIDGE-MIB -M /opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp 'udp':'${SWITCH_HOSTNAME} ':'161' dot1qVlanStaticUntaggedPorts 2>/dev/null

          ...

          It seems that disabling of the MIB in the Device -> Properties -> MIBs -> Device MIBs is not enough, so could you please advise us how to achieve it?

           

          Additionally, as you suggest "If you want fix this faster, you can take advantage of paid support from me", we sent an email to mentioned address. Could you please check and confirm that the mail is delivered?

           

          Best regards

           

          plamenp Plamen Petkov added a comment - Hello Mike, We have disabled "vlan" module from "Ports polling options" and "Discovery Modules", as well as we disabled Q-BRIDGE-MIB in "Device MIBs". Unfortunately neither of the two steps changed the poller time. In-fact, in the linux console, we still see that this MIB is used when this switch is polled: # ps x | grep Q-BRIDGE-MIB | grep ${SWITCH_HOSTNAME} ... sh -c /usr/bin/snmpbulkwalk -v2c -c '***' -Pu -OQUs -m Q-BRIDGE-MIB -M /opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp 'udp':'${SWITCH_HOSTNAME} ':'161' dot1qVlanStaticUntaggedPorts 2>/dev/null ... It seems that disabling of the MIB in the Device -> Properties -> MIBs -> Device MIBs is not enough, so could you please advise us how to achieve it?   Additionally, as you suggest "If you want fix this faster, you can take advantage of paid support from me", we sent an email to mentioned address. Could you please check and confirm that the mail is delivered?   Best regards  

          People

            landy Mike Stupalov
            plamenp Plamen Petkov
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            Dates

              Created:
              Updated:
              Resolved: