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  1. Observium
  2. OBS-2620

Decrease poller time for Huawei S9712

Details

    • Paid Support
    • Resolution: Fixed
    • Minor
    • None
    • Professional Edition
    • Poller

    Description

      Hello,

      We have a Huawei S9712 switch with a lot of configured ports and VLANs on it. Unfortunately the poller times are so high, so the graphs are often with a lot of holes. For reference, please see the attached screenshots regarding poller times.

      Could you please advise us how to solve this?

      Best regards,

      Attachments

        1. observium_poller.log.gz
          220 kB
        2. poller.png
          poller.png
          460 kB

        Activity

          [OBS-2620] Decrease poller time for Huawei S9712

          Hello,

          Please find attached the requested output log.

          Best regards,

           

          observium_poller.log.gz

          plamenp Plamen Petkov added a comment - Hello, Please find attached the requested output log. Best regards,   observium_poller.log.gz

          please provide the output of : 

          ./poller.php -h <hostname> -m ports -d

          We should probably wrap that SNMP query with a limiter for Q-BRIDGE-MIB existence, if that's what's taking a long time.

          adama Adam Armstrong added a comment - please provide the output of :  ./poller.php -h <hostname> -m ports -d We should probably wrap that SNMP query with a limiter for Q-BRIDGE-MIB existence, if that's what's taking a long time.

          Hello Mike,

          We have disabled "vlan" module from "Ports polling options" and "Discovery Modules", as well as we disabled Q-BRIDGE-MIB in "Device MIBs". Unfortunately neither of the two steps changed the poller time. In-fact, in the linux console, we still see that this MIB is used when this switch is polled:
          # ps x | grep Q-BRIDGE-MIB | grep ${SWITCH_HOSTNAME}

          ...

          sh -c /usr/bin/snmpbulkwalk -v2c -c '***' -Pu -OQUs -m Q-BRIDGE-MIB -M /opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp 'udp':'${SWITCH_HOSTNAME} ':'161' dot1qVlanStaticUntaggedPorts 2>/dev/null

          ...

          It seems that disabling of the MIB in the Device -> Properties -> MIBs -> Device MIBs is not enough, so could you please advise us how to achieve it?

           

          Additionally, as you suggest "If you want fix this faster, you can take advantage of paid support from me", we sent an email to mentioned address. Could you please check and confirm that the mail is delivered?

           

          Best regards

           

          plamenp Plamen Petkov added a comment - Hello Mike, We have disabled "vlan" module from "Ports polling options" and "Discovery Modules", as well as we disabled Q-BRIDGE-MIB in "Device MIBs". Unfortunately neither of the two steps changed the poller time. In-fact, in the linux console, we still see that this MIB is used when this switch is polled: # ps x | grep Q-BRIDGE-MIB | grep ${SWITCH_HOSTNAME} ... sh -c /usr/bin/snmpbulkwalk -v2c -c '***' -Pu -OQUs -m Q-BRIDGE-MIB -M /opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp 'udp':'${SWITCH_HOSTNAME} ':'161' dot1qVlanStaticUntaggedPorts 2>/dev/null ... It seems that disabling of the MIB in the Device -> Properties -> MIBs -> Device MIBs is not enough, so could you please advise us how to achieve it?   Additionally, as you suggest "If you want fix this faster, you can take advantage of paid support from me", we sent an email to mentioned address. Could you please check and confirm that the mail is delivered?   Best regards  

          Huaway use own VLAN mib with correct information.
          But in Q-BRIDGE-MIB it pass ALL vlans 1-4096 without check if it exist on device.. This produce huge table with loooong snmp request.

          I'm work with this trouble. Please stop questions about "when/progress/etc".
          If you want fix this faster, you can take advantage of paid support from me (than white to me personnaly: mike@observium.org).

          landy Mike Stupalov added a comment - Huaway use own VLAN mib with correct information. But in Q-BRIDGE-MIB it pass ALL vlans 1-4096 without check if it exist on device.. This produce huge table with loooong snmp request. I'm work with this trouble. Please stop questions about "when/progress/etc". If you want fix this faster, you can take advantage of paid support from me (than white to me personnaly: mike@observium.org).

          Hello Mike,

          Early you said "They have polling trouble with Q-BRIDGE-MIB." regarding Huawei VLANS. Could you please share a little more information with us about this. We could contact the Huawei support and to report the bug to them if we have more detailed information.

          Best regards! 

          plamenp Plamen Petkov added a comment - Hello Mike, Early you said "They have polling trouble with Q-BRIDGE-MIB." regarding Huawei VLANS. Could you please share a little more information with us about this. We could contact the Huawei support and to report the bug to them if we have more detailed information. Best regards! 

          @Adam Armstrong - disabling of the VLANs is not an option, because we need that information

          plamenp Plamen Petkov added a comment - @Adam Armstrong - disabling of the VLANs is not an option, because we need that information

          We could do with a way of attaching longer descriptions to these modules for use in the UI.

          adama Adam Armstrong added a comment - We could do with a way of attaching longer descriptions to these modules for use in the UI.

          adama pls do not touch this, I'm really work with this issue

          plamenp yes, (ports) vlan module not configurable for now, but will added soon.

          landy Mike Stupalov added a comment - adama pls do not touch this, I'm really work with this issue plamenp yes, (ports) vlan module not configurable for now, but will added soon.

          These three modules will have no effect, since they are only applicable to Juniper and Alcatel devices.

          You probably need to disable the vlan module.

          adama Adam Armstrong added a comment - These three modules will have no effect, since they are only applicable to Juniper and Alcatel devices. You probably need to disable the vlan module.

          Hello Adam,

          Thank you for the idea. In fact in "Ports polling options" the only enabled options were:

          • vlan
          • jnx_cos_qstat
          • sros_egress_qstat
          • sros_ingress_qstat
          • separate_walk

          I disabled jnx_cos_qstat, sros_egress_qstat and sros_ingress_qstat to see what will be the effect.

          Meantime, is there any documentation for what exactly are these three options?

          Best regards

          plamenp Plamen Petkov added a comment - Hello Adam, Thank you for the idea. In fact in "Ports polling options" the only enabled options were: vlan jnx_cos_qstat sros_egress_qstat sros_ingress_qstat separate_walk I disabled jnx_cos_qstat , sros_egress_qstat and sros_ingress_qstat to see what will be the effect. Meantime, is there any documentation for what exactly are these three options? Best regards

          Disable any ports-poller modules that you don't use on this device.

          adama Adam Armstrong added a comment - Disable any ports-poller modules that you don't use on this device.

          People

            landy Mike Stupalov
            plamenp Plamen Petkov
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            Dates

              Created:
              Updated:
              Resolved: