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  1. Observium
  2. OBS-2047

Ricoh MP C4000 showing unknown values

Details

    • Bug
    • Resolution: Fixed
    • Trivial
    • None
    • Community Edition
    • Poller
    • None

    Description

      Hello,

      Our Ricoh MP C4000 is showing -3 values for the toner and toner waste. This was supposedly fixed in r7764 but we still have a problem in r8118.

      Attachments

        Issue Links

          is mentioned by

          Improvement - An improvement or enhancement to an existing feature or task. OBS-3346 Kyocera MFP Waste Toner always reads 1%

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Closed

          Activity

            [OBS-2047] Ricoh MP C4000 showing unknown values
            NegwerIT Scott Driemeier-Showers made changes -
            Link New: This issue is mentioned by OBS-3346 [ OBS-3346 ]
            landy Mike Stupalov made changes -
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            landy Mike Stupalov made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Pending Response [ 10000 ] New: Resolved [ 5 ]
            landy Mike Stupalov added a comment -

            Fixed in r9379.

            landy Mike Stupalov added a comment - Fixed in r9379.
            ejurgevics Egons Jurgevics added a comment -

            Recently installed Observium Community Edition 0.16.10.8128 on a clean machine and still similar issue exists with Canon iR-ADV C5255i - Waste Toner shows -2 all the time regardless of device service menu (I always reset counter after wastebox replacement). Other toners show just fine.

            ejurgevics Egons Jurgevics added a comment - Recently installed Observium Community Edition 0.16.10.8128 on a clean machine and still similar issue exists with Canon iR-ADV C5255i - Waste Toner shows -2 all the time regardless of device service menu (I always reset counter after wastebox replacement). Other toners show just fine.
            Sievers Timothy added a comment -

            I was running './discovery.php -h none' as I was doing before. I ran the '-u' but it just told me my database was up to date. I am including my poller debug output. I have tried re-adding the printer but the problem still persists. Is there supposed to be a Ricoh MIB or specific OID's in a script?

            Sievers Timothy added a comment - I was running './discovery.php -h none' as I was doing before. I ran the '-u' but it just told me my database was up to date. I am including my poller debug output. I have tried re-adding the printer but the problem still persists. Is there supposed to be a Ricoh MIB or specific OID's in a script?
            Sievers Timothy made changes -
            Attachment New: ricoh-poller.txt [ 13374 ]
            landy Mike Stupalov made changes -
            Priority Original: Minor [ 4 ] New: Trivial [ 5 ]
            Status Original: Open [ 1 ] New: Pending Response [ 10000 ]
            landy Mike Stupalov added a comment -

            Seems as you complete not do DB schema update after upgrade:

            ./discovery.php -u

            All printers parts complete rewritten from old code.

            landy Mike Stupalov added a comment - Seems as you complete not do DB schema update after upgrade: ./discovery.php -u All printers parts complete rewritten from old code.
            Sievers Timothy created issue -

            People

              landy Mike Stupalov
              Sievers Timothy
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              Dates

                Created:
                Updated:
                Resolved: