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  1. Observium
  2. OBS-4920

Problem with Huawei S6730-H48X6C

Details

    • Help
    • Resolution: Won't Do
    • Minor
    • None
    • CE-22.5
    • Graphs, Ports
    • None
    • Linux 5.15.0-124-generic [amd64] (Ubuntu 22.04)

    Description

      There is a problem with the switch model Huawei S6730-H48X6C, consisting in the lack of response after going to the page with ports/details or previewing the operation of the port in “Real time” mode.
      When doing discovery it is able to display the ports page correctly, but after loading all the data it does this problem.
      I attach a screenshot.

      Attachments

        1. 1_okno.jpg
          1_okno.jpg
          399 kB
        2. 2_ports_basic.jpg
          2_ports_basic.jpg
          267 kB
        3. 2_ports_details.jpg
          2_ports_details.jpg
          32 kB
        4. 4_port.jpg
          4_port.jpg
          25 kB

        Activity

          [OBS-4920] Problem with Huawei S6730-H48X6C
          landy Mike Stupalov added a comment -

          Show screenshot of About page.

          Check Webserver (apache) error log file about php errors.
          It seems as trouble with memory limit:
          https://docs.observium.org/faq/#observium-returns-a-blank-web-page-apache-error-logs-show-php-fatal-error-allowed-memory-size-of-xx-bytes-exhausted-tried-to-allocate-xx-bytes

          landy Mike Stupalov added a comment - Show screenshot of About page. Check Webserver (apache) error log file about php errors. It seems as trouble with memory limit: https://docs.observium.org/faq/#observium-returns-a-blank-web-page-apache-error-logs-show-php-fatal-error-allowed-memory-size-of-xx-bytes-exhausted-tried-to-allocate-xx-bytes
          bot Observium Bot added a comment -

          General questions and device support can be discussed in our Discord channel, click here to join.

          Please make and attach additional information about the device:

          • full snmp dump from device: 

            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1 > myagent.snmpwalk
            		 
            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk

            If device not support SNMP version 2c, replace -v2c with -v1.

          • If you have problems with discovery or poller processes, please do and attach these debugs: 

            ./discovery.php -d -h <device>
            		 
            ./poller.php -d -h <device>

          • additionally attach device and/or vendor specific MIB files

          This comment is added automatically.

          bot Observium Bot added a comment - General questions and device support can be discussed in our Discord channel, click here to join . Please make and attach additional information about the device: full snmp dump from device: snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1 > myagent.snmpwalk snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk If device not support SNMP version 2c, replace -v2c with -v1. If you have problems with discovery or poller processes, please do and attach these debugs: ./discovery.php -d -h <device> ./poller.php -d -h <device> additionally attach device and/or vendor specific MIB files This comment is added automatically.

          People

            landy Mike Stupalov
            Zbikowski Tomasz
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            Dates

              Created:
              Updated:
              Resolved: