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  1. Observium
  2. OBS-4903

Observium Upgrade to Premium edition

Details

    • Paid Support
    • Resolution: Unresolved
    • Major
    • None
    • Professional Edition
    • Default
    • None

    Description

      Good Afternoon last week one of my team members upgraded our Observium community edition to Premium. After our graphs seem to no longer work. I was wondering if we could get on a webex call to fix the issue as I'm not to familiar with Linux or maybe there is a detailed KB on how to fix the issue.

      The company name is Hylife ltd and the email account that was used to buy the upgrade is

      ITpurchasing@hylife.com

      Attachments

        Activity

          [OBS-4903] Observium Upgrade to Premium edition
          landy Mike Stupalov added a comment -

          Hello, sorry for late response. We do not have phone support.
          But you can ask and discuss any questions in our maillist (observium@observium.org) and more quickly in Discord channel (also with our support).
          Link to Discord is here https://discord.gg/GjpNXKWm8W

          landy Mike Stupalov added a comment - Hello, sorry for late response. We do not have phone support. But you can ask and discuss any questions in our maillist (observium@observium.org) and more quickly in Discord channel (also with our support). Link to Discord is here https://discord.gg/GjpNXKWm8W
          bot Observium Bot added a comment -

          General questions and device support can be discussed in our Discord channel, click here to join.

          Please make and attach additional information about the device:

          • full snmp dump from device: 

            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1 > myagent.snmpwalk
            		 
            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk

            If device not support SNMP version 2c, replace -v2c with -v1.

          • If you have problems with discovery or poller processes, please do and attach these debugs: 

            ./discovery.php -d -h <device>
            		 
            ./poller.php -d -h <device>

          • additionally attach device and/or vendor specific MIB files

          This comment is added automatically.

          bot Observium Bot added a comment - General questions and device support can be discussed in our Discord channel, click here to join . Please make and attach additional information about the device: full snmp dump from device: snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1 > myagent.snmpwalk snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk If device not support SNMP version 2c, replace -v2c with -v1. If you have problems with discovery or poller processes, please do and attach these debugs: ./discovery.php -d -h <device> ./poller.php -d -h <device> additionally attach device and/or vendor specific MIB files This comment is added automatically.

          People

            landy Mike Stupalov
            Hylifefoods Bruce Turner
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            Dates

              Created:
              Updated: