Observium Upgrade to Premium edition

Good Afternoon last week one of my team members upgraded our Observium community edition to Premium. After our graphs seem to no longer work. I was wondering if we could get on a webex call to fix the issue as I'm not to familiar with Linux or maybe there is a detailed KB on how to fix the issue.

The company name is Hylife ltd and the email account that was used to buy the upgrade is

ITpurchasing@hylife.com