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  1. Observium
  2. OBS-4849

After upgrade the GUI is not accessible and throw 500 error ot .htaccess error

Details

    • Paid Support
    • Resolution: Incomplete
    • Major
    • None
    • None
    • Default
    • None

    Description

      After upgrade the GUI is not accessible and throw 500 error ot .htaccess error

       

      please mail me at aliasgar.tinwala@sap.com

       

      its a enterprise subscription - id - sap-ariba 

      Attachments

        Activity

          [OBS-4849] After upgrade the GUI is not accessible and throw 500 error ot .htaccess error
          landy Mike Stupalov added a comment -

          I already wrote you mail.
          As quickest way, please use discord channel.
          Link for connect: https://discord.gg/GjpNXKWm8W

          landy Mike Stupalov added a comment - I already wrote you mail. As quickest way, please use discord channel. Link for connect: https://discord.gg/GjpNXKWm8W
          aliasgar215 Aliasgar added a comment -

          @mike i was able get the access. Whenever we upgrade the update fiddles with the permission of observium folder. Also can you please guide us how to contact the enterprise license user support. We have purchased entrprise edition licence but not able to get prompt support 

          aliasgar215 Aliasgar added a comment - @mike i was able get the access. Whenever we upgrade the update fiddles with the permission of observium folder. Also can you please guide us how to contact the enterprise license user support. We have purchased entrprise edition licence but not able to get prompt support 
          landy Mike Stupalov added a comment -

          This is web server (apache) error. Please check apache error.log, show it content.

          landy Mike Stupalov added a comment - This is web server (apache) error. Please check apache error.log, show it content.
          aliasgar215 Aliasgar added a comment -

          please update 

           

          aliasgar215 Aliasgar added a comment - please update   
          bot Observium Bot added a comment -

          General questions and device support can be discussed in our Discord channel, click here to join.

          Please make and attach additional information about the device:

          • full snmp dump from device: 

            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1 > myagent.snmpwalk
            		 
            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk

            If device not support SNMP version 2c, replace -v2c with -v1.

          • If you have problems with discovery or poller processes, please do and attach these debugs: 

            ./discovery.php -d -h <device>
            		 
            ./poller.php -d -h <device>

          • additionally attach device and/or vendor specific MIB files

          This comment is added automatically.

          bot Observium Bot added a comment - General questions and device support can be discussed in our Discord channel, click here to join . Please make and attach additional information about the device: full snmp dump from device: snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1 > myagent.snmpwalk snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk If device not support SNMP version 2c, replace -v2c with -v1. If you have problems with discovery or poller processes, please do and attach these debugs: ./discovery.php -d -h <device> ./poller.php -d -h <device> additionally attach device and/or vendor specific MIB files This comment is added automatically.

          People

            landy Mike Stupalov
            aliasgar215 Aliasgar
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            Dates

              Created:
              Updated:
              Resolved: