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  1. Observium
  2. OBS-4846

APC Hardware Serial Number Incorrect

Details

    • Bug
    • Resolution: Incomplete
    • Major
    • None
    • CE-22.5
    • Discovery
    • Linux 6.1.21-v8+ [aarch64] (Debian 11)

    Description

      The latest CE

      24.4.13528 (26th April 2024)

      release has deleted the APC Serial Number and replaced it with the NMC Serial number. I have attached two screen captures of the same UPS showing what the problem is. Prior to this CE release the APC Serial number was present and in the correct location. As of this writing the APC Serial number isn't for the hardware and was replaced by the NMC (Network Management Card).

      Attachments

        Activity

          [OBS-4846] APC Hardware Serial Number Incorrect
          landy Mike Stupalov added a comment -

          Can you make snmpdump as Bot requested?
          Or simpler way as:

          ./scripts/snmpdump.php -h <device>

          dump will save in file <hostname>.snmpwalk

          We get serial from sysDescr as first, need to check snmp values.

          landy Mike Stupalov added a comment - Can you make snmpdump as Bot requested? Or simpler way as: ./scripts/snmpdump.php -h <device> dump will save in file <hostname>.snmpwalk We get serial from sysDescr as first, need to check snmp values.
          bot Observium Bot added a comment -

          General questions and device support can be discussed in our Discord channel, click here to join.

          Please make and attach additional information about the device:

          • full snmp dump from device: 

            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1 > myagent.snmpwalk
            		 
            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk

            If device not support SNMP version 2c, replace -v2c with -v1.

          • If you have problems with discovery or poller processes, please do and attach these debugs: 

            ./discovery.php -d -h <device>
            		 
            ./poller.php -d -h <device>

          • additionally attach device and/or vendor specific MIB files

          This comment is added automatically.

          bot Observium Bot added a comment - General questions and device support can be discussed in our Discord channel, click here to join . Please make and attach additional information about the device: full snmp dump from device: snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1 > myagent.snmpwalk snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk If device not support SNMP version 2c, replace -v2c with -v1. If you have problems with discovery or poller processes, please do and attach these debugs: ./discovery.php -d -h <device> ./poller.php -d -h <device> additionally attach device and/or vendor specific MIB files This comment is added automatically.

          People

            landy Mike Stupalov
            Teken PC
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            Dates

              Created:
              Updated:
              Resolved: