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  1. Observium
  2. OBS-4829

no graphs, ports on one of the devices after upgrade

Details

    • Help
    • Resolution: Not A Bug
    • Major
    • None
    • None
    • Discovery, Graphs
    • None

    Description

      It seems that after the upgrade (Observium itself and also Debian from 9 to 10) one of the device is not displaying the ports tab (it's empty), nor any graphs, logs etc.

       

      It only shows the eventlog. And that all the data was deleted...

       

      Is there a way to recover all the data?

      Attachments

        Activity

          [OBS-4829] no graphs, ports on one of the devices after upgrade
          landy Mike Stupalov made changes -
          Resolution New: Not A Bug [ 6 ]
          Status Original: In Progress [ 3 ] New: Resolved [ 5 ]
          landy Mike Stupalov made changes -
          Status Original: In Review [ 10101 ] New: In Progress [ 3 ]
          landy Mike Stupalov made changes -
          Status Original: Pending Response [ 10000 ] New: In Review [ 10101 ]
          mkac Marcin Kaczynski made changes -
          Attachment New: discovery.txt [ 21315 ]
          adama Adam Armstrong made changes -
          Comment [ _*General questions and device support can be discussed in [our Discord channel, click here to join|https://discord.gg/GjpNXKWm8W].*_
          ----

          Please make and attach additional information about the device:
           * full snmp dump from device:
          {noformat}
          snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1 > myagent.snmpwalk
          snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk
          {noformat}
            _If device not support SNMP version 2c, replace -v2c with -v1._

           * If you have problems with discovery or poller processes, please do and attach these debugs:
          {noformat}
          ./discovery.php -d -h <device>
          ./poller.php -d -h <device>
          {noformat}
           
          * additionally attach device and/or vendor specific MIB files

          ----
          {color:#505F79}_This comment is added automatically._{color} ]
          bot Observium Bot made changes -
          Status Original: Open [ 1 ] New: Pending Response [ 10000 ]
          mkac Marcin Kaczynski created issue -

          People

            landy Mike Stupalov
            mkac Marcin Kaczynski
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            Dates

              Created:
              Updated:
              Resolved: