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  1. Observium
  2. OBS-4825

Problem with reading the status of the matrix's LAN port

Details

    • Bug
    • Resolution: Fixed
    • Major
    • None
    • None
    • Ports, Web Interface
    • None

    Description

      Hi

      Qsan X5216 New FW: 2.0.11. 2 SP and 2 LAN Controller with 4x10G ports. Observium shows that only one port is up even though each controller has an up port. On the switch side, both ports is up too. I think the vendor probably changed something in the MIB. In previous version after upgrade worked normal.

      Attachments

        Activity

          [OBS-4825] Problem with reading the status of the matrix's LAN port
          adama Adam Armstrong made changes -
          Resolution New: Fixed [ 1 ]
          Status Original: Pending Response [ 10000 ] New: Resolved [ 5 ]
          landy Mike Stupalov made changes -
          Attachment Original: xs5216.snmpwalk [ 21296 ]
          landy Mike Stupalov made changes -
          Attachment Original: XS5216-2.0.11.mib [ 21300 ]
          landy Mike Stupalov made changes -
          Attachment Original: XS5216-2.0.11-iscsi.mib [ 21301 ]
          landy Mike Stupalov made changes -
          Status Original: Reopened [ 4 ] New: Pending Response [ 10000 ]
          landy Mike Stupalov made changes -
          Assignee Original: Adam Armstrong [ adama ] New: Mike Stupalov [ landy ]
          Resolution Original: Not A Bug [ 6 ]
          Status Original: Resolved [ 5 ] New: Reopened [ 4 ]

          Device report not fully enterprise snmp oid tree for QSAN-SNMP-MIB.
          This is why os and mibs not detected.

          By first, check and update firmware for device.

          Additionally, please make and attach discovery debug (as Bot requested):

          ./discovery.php -d -h <device>
          

          landy Mike Stupalov added a comment - Device report not fully enterprise snmp oid tree for QSAN-SNMP-MIB. This is why os and mibs not detected. By first, check and update firmware for device. Additionally, please make and attach discovery debug (as Bot requested): ./discovery.php -d -h <device>
          adama Adam Armstrong made changes -
          Assignee Original: Mike Stupalov [ landy ] New: Adam Armstrong [ adama ]
          Resolution New: Not A Bug [ 6 ]
          Status Original: Pending Response [ 10000 ] New: Resolved [ 5 ]
          adama Adam Armstrong made changes -
          Comment [ _*General questions and device support can be discussed in [our Discord channel, click here to join|https://discord.gg/GjpNXKWm8W].*_
          ----

          Please make and attach additional information about the device:
           * full snmp dump from device:
          {noformat}
          snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1 > myagent.snmpwalk
          snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk
          {noformat}
            _If device not support SNMP version 2c, replace -v2c with -v1._

           * If you have problems with discovery or poller processes, please do and attach these debugs:
          {noformat}
          ./discovery.php -d -h <device>
          ./poller.php -d -h <device>
          {noformat}
           
          * additionally attach device and/or vendor specific MIB files

          ----
          {color:#505F79}_This comment is added automatically._{color} ]
          landy Mike Stupalov made changes -
          Status Original: In Review [ 10101 ] New: Pending Response [ 10000 ]

          People

            landy Mike Stupalov
            pbrzostowski Pawel Brzostowski
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            Dates

              Created:
              Updated:
              Resolved: