Details
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Add New Device / OS
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Resolution: Unresolved
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Minor
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None
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Professional Edition
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None
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None
Description
Hola, buenos días
Tengo problema para ver la información de 3 Switches Cisco CBS350 en observium (versión profesional), los agrego normalmente como cualquier otro dispositivo, sin embargo no me muestra su Procesador, Temperatura, velocidad del ventilador, Indicadores de Estado, etc.
Otros modelos de Switches Cisco si me permitio agregarlos sin ningun problema.
There is no direct support entitlement with the Professional edition subscription. This product is intended for service providers who often do not need support, and thus don't want to pay for it.
That said, we will often add or extend support for devices on request, because it benefits the entire userbase, and not just single users.
For this you need to do the things you've already been asked for in this thread more than once. You need to provide SNMP walks using the instructions the bot provided when you first created the ticket.
Then to make it even more likely we'll add support for the device, you should find the relevant information in the MIBs and provide us with the OIDs to find it.