Details
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Help
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Resolution: Won't Do
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Major
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None
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Professional Edition
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None
Description
I apologize if this is the wrong place for this; but I can't get into the Discord server at the moment.
Our Observium server crashed yesterday. In the repair/rebuild we moved the system from CentOS 7 to RockyLinux 8, restored the files and configuration, reconnected the external MySQL server, and updated the components.
Observium appears to be running correctly under the covers. We can poll, discover, etc. We are able to get to the main site page (dashboard), but any of the sub-pages (i.e. "Devices", "Ports", "Health", etc.) all throw an "Access denied" error in the browser. We see the following error in the log:
[Wed Dec 06 11:20:18.241206 2023] [proxy_fcgi:error] [pid 1735253:tid 140703774525184] [client 999.999.9.99:58200] AH01071: Got error 'Access to the script 'redirect:/index.php/device/device=1///device=1/' has been denied (see security.limit_extensions)', referer: http://host.domain.local/
We don't know if, in the migration, something got enabled that shouldn't have, but after banging our heads against the wall for several hours yesterday and this morning, we were hoping this was something you may have seen before and potentially point us in the right direction.
--Scott
Attachments
Activity
FYI, I was able to get into Discord and have posted there too.
General questions and device support can be discussed in our Discord channel, click here to join.
Please make and attach additional information about the device:
- full snmp dump from device:
snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1 > myagent.snmpwalksnmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalkIf device not support SNMP version 2c, replace -v2c with -v1.
- If you have problems with discovery or poller processes, please do and attach these debugs:
./discovery.php -d -h <device>./poller.php -d -h <device>
- additionally attach device and/or vendor specific MIB files
This comment is added automatically.
Please note, this is not observium error, but configurations trouble for your fcgi proxy.
Since we have never recommended such a configuration for the web interface (scripts or documentation),
we can't help you for this. You should ask about this error support of your infrastructure. Or search in the web.