Details

    • Help
    • Resolution: Not A Bug
    • Minor
    • None
    • Professional Edition
    • Billing

    Description

      Created a billing report but doesn't have any data in it

      Attachments

        Activity

          [OBS-4577] No output in bill summary

          thanks Mike, looks good now. Appreciate your prompt response.

          alyssa.garcia Alyssa Mae Garcia added a comment - thanks Mike, looks good now. Appreciate your prompt response.

          If you installed observium by install script, than place this cron entries to file /etc/cron.d/observium:

              */5 *   * * *   /opt/observium/observium-wrapper billing >> /dev/null 2>&1
              01 *    * * *   /opt/observium/billing-calculate.php >> /dev/null 2>&1

          (same without root user)

          landy Mike Stupalov added a comment - If you installed observium by install script, than place this cron entries to file /etc/cron.d/observium: */5 * * * * /opt/observium/observium-wrapper billing >> /dev/null 2>&1 01 * * * * /opt/observium/billing-calculate.php >> /dev/null 2>&1 (same without root user)
          alyssa.garcia Alyssa Mae Garcia added a comment - - edited

          Hi Mike,

          Thanks for your reply.  Where do I add these?

          /etc/cron.d/observium

          or

          /etc/crontab

          and you didn't mention the one below, do I need to add it as well?

          */5 * * * * root /opt/observium/poll-billing.php >> /dev/null 2>&1

          Also, do I need to reboot server or restart any service after?

          alyssa.garcia Alyssa Mae Garcia added a comment - - edited Hi Mike, Thanks for your reply.  Where do I add these? /etc/cron.d/observium or /etc/crontab and you didn't mention the one below, do I need to add it as well? */5 * * * * root /opt/observium/poll-billing.php >> /dev/null 2>&1 Also, do I need to reboot server or restart any service after?

          It's seem you forgot to add crontab entries for billing calculate:

              */5 *   * * *   root    /opt/observium/observium-wrapper billing >> /dev/null 2>&1
              01 *    * * *   root    /opt/observium/billing-calculate.php >> /dev/null 2>&1
          

          Look to billing docs:
          https://docs.observium.org/billing/

          landy Mike Stupalov added a comment - It's seem you forgot to add crontab entries for billing calculate: */5 * * * * root /opt/observium/observium-wrapper billing >> /dev/null 2>&1 01 * * * * root /opt/observium/billing-calculate.php >> /dev/null 2>&1 Look to billing docs: https://docs.observium.org/billing/

          General questions and device support can be discussed in our Discord channel, click here to join.


          Please make and attach additional information about the device:

          • full snmp dump from device:

            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1 > myagent.snmpwalk
            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk

            If device not support SNMP version 2c, replace -v2c with -v1.

          • If you have problems with discovery or poller processes, please do and attach these debugs:

            ./discovery.php -d -h <device>
            ./poller.php -d -h <device>

          • additionally attach device and/or vendor specific MIB files

          This comment is added automatically.

          bot Observium Bot added a comment - General questions and device support can be discussed in our Discord channel, click here to join . Please make and attach additional information about the device: full snmp dump from device: snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1 > myagent.snmpwalk snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk If device not support SNMP version 2c, replace -v2c with -v1. If you have problems with discovery or poller processes, please do and attach these debugs: ./discovery.php -d -h <device> ./poller.php -d -h <device> additionally attach device and/or vendor specific MIB files This comment is added automatically.

          People

            adama Adam Armstrong
            alyssa.garcia Alyssa Mae Garcia
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            Dates

              Created:
              Updated:
              Resolved: