Details

    • Improvement
    • Resolution: Unresolved
    • Major
    • None
    • CE-20.9
    • Alerting
    • None

    Description

      Hello,

      I would be glad if there would be a means to track the confirmation of the trigger being taken to work (ack – add comment or "igrone until" will be change by username ), for example, the trigger notifies in telegrams and notifies about being taken to work, it was also notified in telegrams (ack/ignore until ok/add comment(is this possibly) by some username? 

      or

      add in trigger (alert) info from notes in alert contact: email/telegram/etc:

      value:  

       High CPU on device

      Entity: Routing Engine 0
      2022-07-24 22:37:50 +03:00

      Conditions: processor_usage greater 80 (88)
      Metrics: processor_usage = 88

      Device: sw-msk-x-nikolskoe-3pl-wh.tlc.lan 
      Location: osp
      Device Uptime: 13 days, 5h 2m 19s

      notes: {add all text from devices notes}

      or/and:

      status: Ignore Until OK (or Ignore Until {change datetime} )  was changed: TRUE by {username} 

       

      Maybe something similar already exists.

      Observium version - 20.9.10731

      Attachments

        Activity

          [OBS-4192] Add ack/comment to alerts

          General questions and device support can be discussed in our Discord channel, click here to join.


          Please make and attach additional information about the device:

          • full snmp dump from device:

            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk
            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk

            If device not support SNMP version 2c, replace -v2c with -v1.

          • If you have problems with discovery or poller processes, please do and attach these debugs:

            ./discovery.php -d -h <device>
            ./poller.php -d -h <device>

          • additionally attach device and/or vendor specific MIB files

          This comment is added automatically.

          bot Observium Bot added a comment - General questions and device support can be discussed in our Discord channel, click here to join . Please make and attach additional information about the device: full snmp dump from device: snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk If device not support SNMP version 2c, replace -v2c with -v1. If you have problems with discovery or poller processes, please do and attach these debugs: ./discovery.php -d -h <device> ./poller.php -d -h <device> additionally attach device and/or vendor specific MIB files This comment is added automatically.

          People

            adama Adam Armstrong
            CaIIIK0 Aleksandr Provotorskiy
            Votes:
            1 Vote for this issue
            Watchers:
            3 Start watching this issue

            Dates

              Created:
              Updated: