Details

    • Bug
    • Resolution: Unresolved
    • Major
    • None
    • Professional Edition
    • OS
    • None

    Description

      Hello

      We do not know the reason but since day 9 values ​​have been changed autonomously in the application and we do not know what has happened.

      For example, in the case of the value "separate walk" it has been activated again (when we had it deactivated) in all the teams.

      And the same location and GEO values.

      Can you help us to find out what happened?

      Thank you
      All the best

      Attachments

        1. problem oobservium professional-1.jpg
          349 kB
          Fixed Access
        2. screenshot-1.png
          24 kB
          Fixed Access

        Activity

          [OBS-4175] Custom values loss

          Do you know how can do a change automatic if we not did nothing accion ??

          Sorry but it is importan for we for that is not again happen

          thaks regards

          Parejo Fixed Access added a comment - Do you know how can do a change automatic if we not did nothing accion ?? Sorry but it is importan for we for that is not again happen thaks regards

          I add new screenshot with the change automatic , we not did , the change has been only

          • @observium* you know what it is due to??

          Thanks regards

          Parejo Fixed Access added a comment - I add new screenshot with the change automatic , we not did , the change has been only @observium* you know what it is due to?? Thanks regards

          Hi

          We just want know if exist any accion/script that do it is.

          Delete , the Custom location.

          Regards

          Parejo Fixed Access added a comment - Hi We just want know if exist any accion/script that do it is. Delete , the Custom location. Regards

          That all related with poor access to device by snmp. Observium received broken data by snmp. For see more detailed reason of this I need to see debug output from poller.

          landy Mike Stupalov added a comment - That all related with poor access to device by snmp. Observium received broken data by snmp. For see more detailed reason of this I need to see debug output from poller.
          Parejo Fixed Access added a comment - - edited

          Hi,

          The problem that we have, dont is unnique in the parameter separate walk

          How we indicate, the values for example:

          Geolocalitation

          Localitation

          That was configurated in other time,has been back at the value for default and we not undestand the reason.

          Has been change automaty, and we dont khown for what reason

          Could you helpme for undestand the problem and that this not does happen again

          Thanks
          Regards

          Parejo Fixed Access added a comment - - edited Hi, The problem that we have, dont is unnique in the parameter separate walk How we indicate, the values for example: Geolocalitation Localitation That was configurated in other time,has been back at the value for default and we not undestand the reason. Has been change automaty, and we dont khown for what reason Could you helpme for undestand the problem and that this not does happen again Thanks Regards

          Please attach poller debug:

          ./poller.php -d -h <device>
          

          About "separate walk", as I see in screenshot it deactivated (disabled in screen).

          landy Mike Stupalov added a comment - Please attach poller debug: ./poller.php -d -h <device> About "separate walk", as I see in screenshot it deactivated (disabled in screen).

          General questions and device support can be discussed in our Discord channel, click here to join.


          Please make and attach additional information about the device:

          • full snmp dump from device:

            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk
            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk

            If device not support SNMP version 2c, replace -v2c with -v1.

          • If you have problems with discovery or poller processes, please do and attach these debugs:

            ./discovery.php -d -h <device>
            ./poller.php -d -h <device>

          • additionally attach device and/or vendor specific MIB files

          This comment is added automatically.

          bot Observium Bot added a comment - General questions and device support can be discussed in our Discord channel, click here to join . Please make and attach additional information about the device: full snmp dump from device: snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk If device not support SNMP version 2c, replace -v2c with -v1. If you have problems with discovery or poller processes, please do and attach these debugs: ./discovery.php -d -h <device> ./poller.php -d -h <device> additionally attach device and/or vendor specific MIB files This comment is added automatically.

          People

            landy Mike Stupalov
            Parejo Fixed Access
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            Dates

              Created:
              Updated: