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  1. Observium
  2. OBS-4109

AVTech Roomalert 32E - issues polling and drawing graphs

Details

    • Vendor Bug
    • Resolution: Fixed
    • Minor
    • None
    • Professional Edition
    • Poller
    • None

    Description

      Observium Professional 22.5.12014

      I have an AVTech Roomalert 32 that's up to date with vendor firmware (3.3.1). It has 6 temp/humidity probes conncected on ports 1-6 and two temp probes connected on 7-8. It also has an internal temp/humidity sensor. These are all reporting correctly according to the device's built in monitoring interface.

      Experiencing following issues:

      • Obs does not know about software version
      • Obs is aware of temp/humidity sensors 1 through 6, but is only drawing graphs for a couple of them. In the graph legends the value data for the missing entries is listed as 'NaN'.
      • Obs is not aware of sensors 7-8 at all.

      I've filed this as vendor bug as I'm toelrably certain they're not doing SNMP right, but if you could check I'd be very grateful.

       

       

       

      Attachments

        Activity

          [OBS-4109] AVTech Roomalert 32E - issues polling and drawing graphs
          bot Observium Bot made changes -
          Status Original: Resolved [ 5 ] New: Closed [ 6 ]
          kingtrw Tom King added a comment -

          Awesome, thanks! No idea how the rrd permissions got out of whack but they seem happy now.

          kingtrw Tom King added a comment - Awesome, thanks! No idea how the rrd permissions got out of whack but they seem happy now.
          landy Mike Stupalov made changes -
          Resolution New: Fixed [ 1 ]
          Status Original: In Progress [ 3 ] New: Resolved [ 5 ]
          landy Mike Stupalov added a comment -

          Obs does not know about software version
          This is (probably) firmware issue, previously the version information was in sysDescr.
          old example:

          SNMPv2-MIB::sysDescr.0 = STRING: Room Alert 32E v3.0.2

          your snmpdump:

          SNMPv2-MIB::sysDescr.0 = STRING: sproomalertoeg3

          not possible be fixed in our side.

          Obs is aware of temp/humidity sensors 1 through 6, but is only drawing graphs for a couple of them. In the graph legends the value data for the missing entries is listed as 'NaN'.
          you have rrd file(s) permission troubles on server (for this host rrddir). See rrd command error:

          RRD CMD[update sproomalertoeg3.ddns.eng.ox.ac.uk/sensor-temperature-ROOMALERT32E-MIB-digital-sen2-5-0.rrd N:21 --daemon unix:/var/run/rrdcached.sock]
          		 
           
          		 
          RRD STDOUT[ERROR: rrdcached@unix:/var/run/rrdcached.sock: Cannot read/write /opt/observium/rrd/sproomalertoeg3.ddns.eng.ox.ac.uk/sensor-temperature-ROOMALERT32E-MIB-digital-sen2-5-0.rrd: Permission denied]

          Check fix files permissions in rrd dir /opt/observium/rrd/sproomalertoeg3.ddns.eng.ox.ac.uk

          Obs is not aware of sensors 7-8 at all.
          This fixed in r12017.

          landy Mike Stupalov added a comment - Obs does not know about software version This is (probably) firmware issue, previously the version information was in sysDescr. old example: SNMPv2-MIB::sysDescr.0 = STRING: Room Alert 32E v3.0.2 your snmpdump: SNMPv2-MIB::sysDescr.0 = STRING: sproomalertoeg3 not possible be fixed in our side. Obs is aware of temp/humidity sensors 1 through 6, but is only drawing graphs for a couple of them. In the graph legends the value data for the missing entries is listed as 'NaN'. you have rrd file(s) permission troubles on server (for this host rrddir). See rrd command error: RRD CMD[update sproomalertoeg3.ddns.eng.ox.ac.uk/sensor-temperature-ROOMALERT32E-MIB-digital-sen2-5-0.rrd N:21 --daemon unix:/var/run/rrdcached.sock]   RRD STDOUT[ERROR: rrdcached@unix:/var/run/rrdcached.sock: Cannot read/write /opt/observium/rrd/sproomalertoeg3.ddns.eng.ox.ac.uk/sensor-temperature-ROOMALERT32E-MIB-digital-sen2-5-0.rrd: Permission denied] Check fix files permissions in rrd dir /opt/observium/rrd/sproomalertoeg3.ddns.eng.ox.ac.uk Obs is not aware of sensors 7-8 at all. This fixed in r12017.
          landy Mike Stupalov made changes -
          Status Original: In Review [ 10101 ] New: In Progress [ 3 ]
          landy Mike Stupalov made changes -
          Status Original: Pending Response [ 10000 ] New: In Review [ 10101 ]
          kingtrw Tom King added a comment -

          Thanks! Done.

          kingtrw Tom King added a comment - Thanks! Done.
          landy Mike Stupalov made changes -
          Status Original: In Review [ 10101 ] New: Pending Response [ 10000 ]
          landy Mike Stupalov added a comment -

          Hi, send snmpdump to me by direct mail: mike@observium.org

          landy Mike Stupalov added a comment - Hi, send snmpdump to me by direct mail: mike@observium.org
          landy Mike Stupalov made changes -
          Status Original: Pending Response [ 10000 ] New: In Review [ 10101 ]

          People

            landy Mike Stupalov
            kingtrw Tom King
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            Dates

              Created:
              Updated:
              Resolved: