Uploaded image for project: 'Observium'
  1. Observium
  2. OBS-3833

Observium alert email empty

Details

    • Bug
    • Resolution: Fixed
    • Major
    • None
    • Professional Edition
    • Alerting
    • Observium Professional 21.6.11442

    Description

      Hi Team,

      We're faicing problem toward alert checker message/email notification. I cant figure it out if its after latest update or in general. Haven't changed alert checker for about 6 months and everything was running smoothly and good. Few weeks ago i have received first empty email, it looks like this:

      I thought it maybe be some generic glitch for one device, but no, now all printer toner alerts are comming empty.

      Hope for some recommendations.

      If more info necessary, please let me know.

       

      Thanks, Ivo.

      Attachments

        Activity

          [OBS-3833] Observium alert email empty
          idlvpfk Iv added a comment -

          Fantastic!

          It works as expected!

          idlvpfk Iv added a comment - Fantastic! It works as expected!
          landy Mike Stupalov added a comment -

          Goto `Global Settings" -> Edit -> Web UI -> External Web URL`, set here `http://greatobservium.lan/`

          landy Mike Stupalov added a comment - Goto `Global Settings" -> Edit -> Web UI -> External Web URL`, set here ` http://greatobservium.lan/ `
          idlvpfk Iv added a comment -

          For example, all links lead to http://server-06-priorty1-vm300-xrt-local.lan/device=300
          But I want to change this link to http://greatobservium.lan/device=300

          As I said, I changed hostname + in observium admin panel settings, but still without result.

          idlvpfk Iv added a comment - For example, all links lead to http://server-06-priorty1-vm300-xrt-local.lan/device=300 But I want to change this link to http://greatobservium.lan/device=300 As I said, I changed hostname + in observium admin panel settings, but still without result.
          landy Mike Stupalov added a comment -

          Wat exactly you want to change in links?

          landy Mike Stupalov added a comment - Wat exactly you want to change in links?
          idlvpfk Iv added a comment -

          Thanks, its working as expected after update!

           

          I got another question, how its possible to change email links? I tried to change server name in observium GUI, tried to change hostnamectl , still links are the same.

          I should create another ticket?

          idlvpfk Iv added a comment - Thanks, its working as expected after update!   I got another question, how its possible to change email links? I tried to change server name in observium GUI, tried to change hostnamectl , still links are the same. I should create another ticket?
          idlvpfk Iv added a comment -

          Thanks Mike!

          Now its not possible to deploy update, but when it will be done, I'll inform this topic!

           

          idlvpfk Iv added a comment - Thanks Mike! Now its not possible to deploy update, but when it will be done, I'll inform this topic!  
          landy Mike Stupalov added a comment -

          Update your install.
          This issue was already fixed some time ago.

          landy Mike Stupalov added a comment - Update your install. This issue was already fixed some time ago.
          idlvpfk Iv added a comment -

          This issue isn't releated to SNMP or discovery.

          But, if walk still is necessary please let me know.

          idlvpfk Iv added a comment - This issue isn't releated to SNMP or discovery. But, if walk still is necessary please let me know.
          bot Observium Bot added a comment -

          Please make and attach additional information about the device:

          • full snmp dump from device: 

            snmpwalk -v2c -c <community>  --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk
            		 
            snmpwalk -v2c -c <community>  --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk

            If device not support SNMP version 2c, replace -v2c with -v1.

          • If you have problems with discovery or poller processes, please do and attach these debugs: 

            ./discovery.php -d -h <device>
            		 
            ./poller.php -d -h <device>

          • additionally attach device and/or vendor specific MIB files

          Note, this comment is added automatically.

          bot Observium Bot added a comment - Please make and attach additional information about the device: full snmp dump from device: snmpwalk -v2c -c <community> --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk snmpwalk -v2c -c <community> --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk If device not support SNMP version 2c, replace -v2c with -v1. If you have problems with discovery or poller processes, please do and attach these debugs: ./discovery.php -d -h <device> ./poller.php -d -h <device> additionally attach device and/or vendor specific MIB files Note, this comment is added automatically.

          People

            adama Adam Armstrong
            idlvpfk Iv
            Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

            Dates

              Created:
              Updated:
              Resolved: