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  1. Observium
  2. OBS-3620

Rittal CMC III inactive Phase but alerted for 0V voltage

Details

    • Improvement
    • Resolution: Fixed
    • Minor
    • None
    • Professional Edition
    • None
    • None

    Description

      Hi,

       

      i have another problem with Rittal CMC III.

      Circuit_2 Phase 1-3 are inactive/disabled - so 0V at Voltage measurement is ok, but is shown as alert.

       

      The second problem is 0A Current (which is okay if no power consumer is connected) is shown as alert, but should be ok.

       

      @Mike you can use the same snmpwalk as in OBS-3617.

      Attachments

        1. discovery_rittal_cmc_iii
          1.04 MB
        2. image-2021-01-21-15-58-53-887.png
          image-2021-01-21-15-58-53-887.png
          245 kB
        3. image-2021-01-21-16-35-17-776.png
          image-2021-01-21-16-35-17-776.png
          196 kB
        4. image-2021-01-21-16-35-40-324.png
          image-2021-01-21-16-35-40-324.png
          128 kB
        5. image-2021-01-21-16-35-59-044.png
          image-2021-01-21-16-35-59-044.png
          122 kB
        6. image-2021-01-21-16-36-39-437.png
          image-2021-01-21-16-36-39-437.png
          79 kB
        7. image-2021-01-21-16-37-30-407.png
          image-2021-01-21-16-37-30-407.png
          417 kB
        8. image-2021-02-03-20-48-01-132.png
          image-2021-02-03-20-48-01-132.png
          151 kB

        Issue Links

          mentions

          Bug - A problem which impairs or prevents the functions of the product. OBS-3617 Rittal CMC III CAN-Bus Current shown as Ampere and not MilliAmpere

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Closed

          Activity

            [OBS-3620] Rittal CMC III inactive Phase but alerted for 0V voltage
            FloMeyer Florian Meyer added a comment -

            Looks great! Thank you very much!

            FloMeyer Florian Meyer added a comment - Looks great! Thank you very much!
            landy Mike Stupalov added a comment -

            Thanks, should be improved now in r10982.

            Please make new discovery debug after update.

            landy Mike Stupalov added a comment - Thanks, should be improved now in r10982. Please make new discovery debug after update.
            FloMeyer Florian Meyer added a comment -

            Of course, you will get what you need.

             

            discovery_rittal_cmc_iii

            FloMeyer Florian Meyer added a comment - Of course, you will get what you need.   discovery_rittal_cmc_iii
            landy Mike Stupalov added a comment -

            Screenshots and your previus dump not helps here.
            Please attach sensors discovery for exactly this device (with Circuit sensors):

            ./discovery.php -d -m sensors -h <device>

            Seems as just need exclude sensors with inactive values, but for this I need to see output from device.

            landy Mike Stupalov added a comment - Screenshots and your previus dump not helps here. Please attach sensors discovery for exactly this device (with Circuit sensors): ./discovery.php -d -m sensors -h <device> Seems as just need exclude sensors with inactive values, but for this I need to see output from device.
            adama Adam Armstrong added a comment -

            No, there's no linkage between different entities.

            The issue on most of those is that the thresholds are set to zero, which is always going to generate an alert.

            adama Adam Armstrong added a comment - No, there's no linkage between different entities. The issue on most of those is that the thresholds are set to zero, which is always going to generate an alert.
            FloMeyer Florian Meyer added a comment -

            Hi Adam,

             

            okay i understand. But is it possible to automate settings the thresholds if the status is "inactive" like above?

             

             

             

             

            And value min and minwarn are set to 0 but are alerted..

             

             

            FloMeyer Florian Meyer added a comment - Hi Adam,   okay i understand. But is it possible to automate settings the thresholds if the status is "inactive" like above?         And value min and minwarn are set to 0 but are alerted..    
            adama Adam Armstrong added a comment - - edited

            Thresholds are set either based on the thresholds from the device, or based on a set +/- %age of the initial measurement. You can change the used thresholds in the device settings.

            If the device is autosetting the wrong thresholds, you can see this in discovery.

            You didn't show any screenshots with the thresholds, so it's impossible to say

            Either way, sensor thresholds aren't usually a fixed/defined thing, and probably aren't something for us to fix.

            adama Adam Armstrong added a comment - - edited Thresholds are set either based on the thresholds from the device, or based on a set +/- %age of the initial measurement. You can change the used thresholds in the device settings. If the device is autosetting the wrong thresholds, you can see this in discovery. You didn't show any screenshots with the thresholds, so it's impossible to say Either way, sensor thresholds aren't usually a fixed/defined thing, and probably aren't something for us to fix.

            People

              landy Mike Stupalov
              FloMeyer Florian Meyer
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              Dates

                Created:
                Updated:
                Resolved: