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  1. Observium
  2. OBS-3526

Fortiswitch Memory Data not Presented

Details

    • Improvement
    • Resolution: Fixed
    • Major
    • None
    • Professional Edition
    • Alerting, OS
    • Fortinet Fortiswitch running latest observium professional version (20.11.10814 (stable))

    Description

      Hi all,

      We've been experiencing an issue where all of our Fortinet Fortiswitches are not able to display memory data on the Observium web GUI.

       

      1.Fortinet Fortiswtich MIB is enabled in OBS and memory data is included.
      2. They're able to report traffic, CPU usage, temperature, and port information.
      3. Only Fortinet switches have this issue in our environment, fortigates are fine. (screenshot attached)
      4. Running version 20.11.10814 (11th November 2020), so official support is present.
      5. Googled around and couldn't find someone reporting this issue.
      6. Tested snmpwalk from the OBS box to one of the switches and it's able to report back memory usage and total capacity as well as all other memory MIBs. (screenshot attached)

      Based on the what I've tested it seems it's a display issue with OBS, has this been reported before?

       

      Let me know if you need anymore info.

       

      Chris

      Attachments

        1. fortiswitch_mib_installed.png
          fortiswitch_mib_installed.png
          28 kB
        2. image-2021-02-25-13-43-50-032.png
          image-2021-02-25-13-43-50-032.png
          13 kB
        3. image-2021-02-25-13-44-33-642.png
          image-2021-02-25-13-44-33-642.png
          39 kB
        4. image-2021-02-25-14-10-13-799.png
          image-2021-02-25-14-10-13-799.png
          14 kB
        5. obs_fortiswitch_mib.PNG
          obs_fortiswitch_mib.PNG
          84 kB
        6. obs_fortiswitch_os.PNG
          obs_fortiswitch_os.PNG
          55 kB
        7. obs_memory_issue.PNG
          obs_memory_issue.PNG
          25 kB
        8. obs_snmpwalk.PNG
          obs_snmpwalk.PNG
          43 kB

        Issue Links

          relates to

          Vendor Bug - This is vendor specific issue, not possible to be fixed inside our project. OBS-3658 Fortiswitch wrong values for memory and temperature.

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Closed

          Activity

            [OBS-3526] Fortiswitch Memory Data not Presented
            landy Mike Stupalov added a comment -

            Improved some time ago.

            landy Mike Stupalov added a comment - Improved some time ago.
            landy Mike Stupalov added a comment -

            Hi Chris Evans, we have not received the additional information requested earlier from you in this issue 'Hi all,

            We've been experiencing an issue where all of our Fortinet Fortiswitches are not able to display memory data on the Observium web GUI.

             

            1.Fortinet Fortiswtich MIB is enabled in OBS and memory data is included.
            2. They're able to report traffic, CPU usage, temperature, and port information.
            3. Only Fortinet switches have this issue in our environment, fortigates are fine. (screenshot attached)
            4. Running version 20.11.10814 (11th November 2020), so official support is present.
            5. Googled around and couldn't find someone reporting this issue.
            6. Tested snmpwalk from the OBS box to one of the switches and it's able to report back memory usage and total capacity as well as all other memory MIBs. (screenshot attached)

            Based on the what I've tested it seems it's a display issue with OBS, has this been reported before?

             

            Let me know if you need anymore info.

             

            Chris'!

            Issues without your response will be closed within 2 weeks.

            landy Mike Stupalov added a comment - Hi Chris Evans, we have not received the additional information requested earlier from you in this issue 'Hi all, We've been experiencing an issue where all of our Fortinet Fortiswitches are not able to display memory data on the Observium web GUI.   1.Fortinet Fortiswtich MIB is enabled in OBS and memory data is included. 2. They're able to report traffic, CPU usage, temperature, and port information. 3. Only Fortinet switches have this issue in our environment, fortigates are fine. (screenshot attached) 4. Running version 20.11.10814 (11th November 2020), so official support is present. 5. Googled around and couldn't find someone reporting this issue. 6. Tested snmpwalk from the OBS box to one of the switches and it's able to report back memory usage and total capacity as well as all other memory MIBs. (screenshot attached) Based on the what I've tested it seems it's a display issue with OBS, has this been reported before?   Let me know if you need anymore info.   Chris'! Issues without your response will be closed within 2 weeks.
            landy Mike Stupalov added a comment -

            you on stable.. switch to rolling: https://docs.observium.org/updating/#switch-between-rolling-and-stable-trains

            landy Mike Stupalov added a comment - you on stable.. switch to rolling: https://docs.observium.org/updating/#switch-between-rolling-and-stable-trains
            Kristofen Chris Evans added a comment -

            Yup I updated it about an hour and a half ago, it's been polled since then

             

            Kristofen Chris Evans added a comment - Yup I updated it about an hour and a half ago, it's been polled since then  
            landy Mike Stupalov added a comment -

            for memory really should be fixed after next poll..

            landy Mike Stupalov added a comment - for memory really should be fixed after next poll..
            Kristofen Chris Evans added a comment -

            Hi Mike,

             

            I've just updated Observium to r11052 but no luck, I've also tried to rediscover the device to test.

             

             

             

            Kristofen Chris Evans added a comment - Hi Mike,   I've just updated Observium to r11052 but no luck, I've also tried to rediscover the device to test.      
            Kristofen Chris Evans added a comment -

            Cheers Mike.

             

            I'll get it updated and will report back.

            Kristofen Chris Evans added a comment - Cheers Mike.   I'll get it updated and will report back.

            People

              landy Mike Stupalov
              Kristofen Chris Evans
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              Dates

                Created:
                Updated:
                Resolved: