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  1. Observium
  2. OBS-3496

Cannot send alerts by email

Details

    • Bug
    • Resolution: Not A Bug
    • Major
    • None
    • Professional Edition
    • Alerting
    • centos7

    Description

      I followed the steps from this link:

      https://docs.observium.org/alerting_transports/#e-mail

      But I cannot receive alerts by email. Please share the right procedure, currently I use my corporate mail but I can use another if it's necessary (gmail, hotmail, outlook, etc.)

       

      I have the professional subscription and I use a Centos7 server.

      Attachments

        Activity

          [OBS-3496] Cannot send alerts by email
          landy Mike Stupalov made changes -
          Resolution New: Not A Bug [ 6 ]
          Status Original: In Review [ 10101 ] New: Closed [ 6 ]
          ftipiani Fernando Tipiani added a comment -

          Please, close the ticket. Thank you.

          ftipiani Fernando Tipiani added a comment - Please, close the ticket. Thank you.
          ftipiani Fernando Tipiani added a comment -

          hello, sorry for the delay, finally I found the answer:

          $config['email']['enable'] = TRUE;
          $config['email']['from'] = "'Alias Mail' <sender_email@acde.com>";
          $config['email']['default'] = "receiver_email@"xyzw.com;
          $config['email']['default_only'] = TRUE;
          $config['email']['backend'] = 'smtp';
          $config['email']['sendmail_path'] = '/etc/postfix'; // The location of the sendmail program.
          $config['email']['smtp_host'] = 'xxxxxx'; // Outgoing SMTP server name.
          $config['email']['smtp_port'] = xxxxxx; // The port to connect.
          $config['email']['smtp_timeout'] = 10; // SMTP connection timeout in seconds.
          $config['email']['smtp_secure'] = "xxxxxxxx"; // Enable encryption. Use 'tls' or 'ssl' or 'starttls'
          $config['email']['smtp_auth'] = TRUE; // Whether or not to use SMTP authentication.
          $config['email']['smtp_username'] = "sender_email@acde.com"; // SMTP username.
          $config['email']['smtp_password'] = "sender_email_password_here"; // Password for SMTP authentication.

           

          ftipiani Fernando Tipiani added a comment - hello, sorry for the delay, finally I found the answer: $config ['email'] ['enable'] = TRUE; $config ['email'] ['from'] = "'Alias Mail' <sender_email@acde.com>"; $config ['email'] ['default'] = "receiver_email@"xyzw.com; $config ['email'] ['default_only'] = TRUE; $config ['email'] ['backend'] = 'smtp'; $config ['email'] ['sendmail_path'] = '/etc/postfix'; // The location of the sendmail program. $config ['email'] ['smtp_host'] = 'xxxxxx'; // Outgoing SMTP server name. $config ['email'] ['smtp_port'] = xxxxxx; // The port to connect. $config ['email'] ['smtp_timeout'] = 10; // SMTP connection timeout in seconds. $config ['email'] ['smtp_secure'] = "xxxxxxxx"; // Enable encryption. Use 'tls' or 'ssl' or 'starttls' $config ['email'] ['smtp_auth'] = TRUE; // Whether or not to use SMTP authentication. $config ['email'] ['smtp_username'] = "sender_email@acde.com"; // SMTP username. $config ['email'] ['smtp_password'] = "sender_email_password_here"; // Password for SMTP authentication.  
          ftipiani Fernando Tipiani added a comment -

          I have just attach 2 images with the details. Please let me know if you need additional information. Thank you.

          ftipiani Fernando Tipiani added a comment - I have just attach 2 images with the details. Please let me know if you need additional information. Thank you.
          ftipiani Fernando Tipiani made changes -
          Attachment New: config-from-console.png [ 17946 ]
          landy Mike Stupalov made changes -
          Status Original: Pending Response [ 10000 ] New: In Review [ 10101 ]
          ftipiani Fernando Tipiani made changes -
          Attachment New: config-from-web.png [ 17945 ]
          landy Mike Stupalov added a comment -

          Show your current config options for emails. And contact page.

          landy Mike Stupalov added a comment - Show your current config options for emails. And contact page.
          landy Mike Stupalov made changes -
          Assignee Original: Adam Armstrong [ adama ] New: Mike Stupalov [ landy ]
          landy Mike Stupalov made changes -
          Comment [ Please make and attach additional information about the device:
           * full snmp dump from device:
          {noformat}
          snmpwalk -v2c -c <community> --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk
          snmpwalk -v2c -c <community> --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk
          {noformat}
            _If device not support SNMP version 2c, replace -v2c with -v1._

           * If you have problems with discovery or poller processes, please do and attach these debugs:
          {noformat}
          ./discovery.php -d -h <device>
          ./poller.php -d -h <device>
          {noformat}
           
          * additionally attach device and/or vendor specific MIB files

          {color:#505F79}_Note, this comment is added automatically._{color} ]

          People

            landy Mike Stupalov
            ftipiani Fernando Tipiani
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            Dates

              Created:
              Updated:
              Resolved: