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  1. Observium
  2. OBS-3483

ICT Platinum Power

Details

    • Add New Device / OS
    • Resolution: Fixed
    • Minor
    • None
    • None
    • Discovery, Poller
    • None

    Description

      Adding an ICT Platinum DC Power device, looks like its missing the correct MIB translations. It categorizes it correctly as a power device but doesn't discovery any of the important power status. I know this is a newer device model. See attached Vendor MIB file.

      Attachments

        1. screenshot-1.png
          screenshot-1.png
          185 kB
        2. image-2020-11-03-08-48-21-064.png
          image-2020-11-03-08-48-21-064.png
          18 kB
        3. ICT-debug.txt
          55 kB
        4. image-2020-11-04-12-51-13-914.png
          image-2020-11-04-12-51-13-914.png
          12 kB

        Issue Links

          relates to

          Add New Device / OS - User wants to add support for currently unsupported device or OS. OBS-3925 ICT Power Systems MIB

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Closed

          Activity

            [OBS-3483] ICT Platinum Power
            ryan_swift Ryan Bergen added a comment -

            See attached output file. Here is an example of a custom OID that works.

            Let me know if you require anything else to get this working.

             

            Thanks

            ICT-debug.txt

            ryan_swift Ryan Bergen added a comment - See attached output file. Here is an example of a custom OID that works. Let me know if you require anything else to get this working.   Thanks ICT-debug.txt
            landy Mike Stupalov added a comment -

            Please add (full) debug discovery for device:

            ./discovery.php -d -h <device>

            landy Mike Stupalov added a comment - Please add (full) debug discovery for device: ./discovery.php -d -h <device>
            ryan_swift Ryan Bergen added a comment -

            Updated to r10804 and still not getting any reported statistics about voltage, runtime, current, etc. Even if I remove and re-add the device, force a discovery and polling and disable the ICT-DISTRIBUTION-PANEL-MIB.

            Let me know if there is anything you can do on your end, or if you need any logs or outputs on my end.

             

            Thanks

            ryan_swift Ryan Bergen added a comment - Updated to r10804 and still not getting any reported statistics about voltage, runtime, current, etc. Even if I remove and re-add the device, force a discovery and polling and disable the ICT-DISTRIBUTION-PANEL-MIB. Let me know if there is anything you can do on your end, or if you need any logs or outputs on my end.   Thanks
            landy Mike Stupalov added a comment -

            Support added in r10804.

            landy Mike Stupalov added a comment - Support added in r10804.
            ryan_swift Ryan Bergen added a comment -

            Any update for this? We upgraded to the Paid Std version hoping this would unlock upgraded MIB files. 

             

            Please advise.

            ryan_swift Ryan Bergen added a comment - Any update for this? We upgraded to the Paid Std version hoping this would unlock upgraded MIB files.    Please advise.
            bot Observium Bot added a comment -

            Please make and attach additional information about the device:

            • full snmp dump from device: 

              snmpwalk -v2c -c <community>  --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk
              		 
              snmpwalk -v2c -c <community>  --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk

              If device not support SNMP version 2c, replace -v2c with -v1.

            • If you have problems with discovery or poller processes, please do and attach these debugs: 

              ./discovery.php -d -h <device>
              		 
              ./poller.php -d -h <device>

            • additionally attach device and/or vendor specific MIB files

            Note, this comment is added automatically.

            bot Observium Bot added a comment - Please make and attach additional information about the device: full snmp dump from device: snmpwalk -v2c -c <community> --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk snmpwalk -v2c -c <community> --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk If device not support SNMP version 2c, replace -v2c with -v1. If you have problems with discovery or poller processes, please do and attach these debugs: ./discovery.php -d -h <device> ./poller.php -d -h <device> additionally attach device and/or vendor specific MIB files Note, this comment is added automatically.

            People

              landy Mike Stupalov
              ryan_swift Ryan Bergen
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              Dates

                Created:
                Updated:
                Resolved: