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  1. Observium
  2. OBS-3370

HP document scanner counter does not shown

Details

    • Improvement
    • Resolution: Unresolved
    • Major
    • None
    • Community Edition
    • None

    Description

      Hi,

      We have some HP ScanJet Flow N9120 fn2 document scanners. They are showing in the devices nicely, but the counters does not shown.

      This device type should use the same "futuresmart" MIB like the color printers in the OBS-2999 .

      Attachments

        1. hpscanjet.png
          hpscanjet.png
          24 kB
        2. myagent.snmpwalk
          103 kB

        Issue Links

          mentions

          Improvement - An improvement or enhancement to an existing feature or task. OBS-2999 Color printer counter does not shown

          • Minor - Minor loss of function, or other problem where easy workaround is present.
          • Closed

          Activity

            [OBS-3370] HP document scanner counter does not shown
            bot Observium Bot added a comment -

            Please make and attach additional information about the device:

            • full snmp dump from device: 

              snmpwalk -v2c -c <community>  --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk
              		 
              snmpwalk -v2c -c <community>  --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk

              If device not support SNMP version 2c, replace -v2c with -v1.

            • If you have problems with discovery or poller processes, please do and attach these debugs: 

              ./discovery.php -d -h <device>
              		 
              ./poller.php -d -h <device>

            • additionally attach device and/or vendor specific MIB files

            Note, this comment is added automatically.

            bot Observium Bot added a comment - Please make and attach additional information about the device: full snmp dump from device: snmpwalk -v2c -c <community> --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk snmpwalk -v2c -c <community> --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk If device not support SNMP version 2c, replace -v2c with -v1. If you have problems with discovery or poller processes, please do and attach these debugs: ./discovery.php -d -h <device> ./poller.php -d -h <device> additionally attach device and/or vendor specific MIB files Note, this comment is added automatically.

            People

              landy Mike Stupalov
              bzahalka Bence Zahalka
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              Dates

                Created:
                Updated: