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  1. Observium
  2. OBS-2826

Error in CPU and MEMORY collection

Details

    • Vendor Bug
    • Resolution: Unresolved
    • Minor
    • None
    • Professional Edition
    • Discovery
    • DM4100 ETH24GX+4XS+MPLS

    Description

      Hello, we have updated to the latest version where the initial support for datacom equipment has been inserted. All of our equipment started to be recognized, however we noticed that a model is presenting a problem with CPU and Memory graph. As you can see in the attachments, the information is not beating. Can you check what it can be? I'm also making MIBs available for this model. Thank you.

      Attachments

        1. 4370.rar
          168 kB
          Douglas Alexandre Pavanelli
        2. discovery-dm4100.txt
          115 kB
          Douglas Alexandre Pavanelli
        3. dm4100-1.png
          58 kB
          Douglas Alexandre Pavanelli
        4. dm4100-2.png
          46 kB
          Douglas Alexandre Pavanelli
        5. dm4100-3.png
          103 kB
          Douglas Alexandre Pavanelli

        Issue Links

          mentions

          Add New Device / OS - User wants to add support for currently unsupported device or OS. OBS-2807 Datacom DM4370 adoption

          • Major - Major loss of function.
          • Closed

          Activity

            [OBS-2826] Error in CPU and MEMORY collection
            doug14 Douglas Alexandre Pavanelli added a comment -

            Hello,

            I added MIBs for the DM4370 so you can compare if necessary.

            Thank you.

            doug14 Douglas Alexandre Pavanelli added a comment - Hello, I added MIBs for the DM4370 so you can compare if necessary. Thank you.
            landy Mike Stupalov added a comment -

            I fixed CPU issue for DM4100 in r9911 (not sure how it will affect on DM4370, probaly here used different MIB).

            landy Mike Stupalov added a comment - I fixed CPU issue for DM4100 in r9911 (not sure how it will affect on DM4370, probaly here used different MIB).
            landy Mike Stupalov added a comment -

            Hi, sorry for delay.

            Not sure about memory, this device report it as 75% used by:

            /usr/bin/snmpbulkwalk -v2c -c *** -Pu -OQUs -m DMswitch-MIB -M /opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp:/opt/observium/mibs/datacom 'udp':'host':'161' swMemUsage
            		 
             
            		 
            swMemUsage.0 = 75

            But CPU probably have different data logic in different firmwares.

            /usr/bin/snmpbulkwalk -v2c -c *** -Pu -OQUsb -m DMswitch-MIB -M /opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp:/opt/observium/mibs/datacom 'udp':'host':'161' swCpuUsage
            		 
             
            		 
            swCpuUsage.0 = 2400

            Here is (swCpuUsage * 0.01) = 24%.
            But for DM4370 (as you said) used idle logic (100 - (swCpuUsage * 0.01)) = 76%.

            And this mean that DM4370 use incorrect logic inside firmware.

            landy Mike Stupalov added a comment - Hi, sorry for delay. Not sure about memory, this device report it as 75% used by: /usr/bin/snmpbulkwalk -v2c -c *** -Pu -OQUs -m DMswitch-MIB -M /opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp:/opt/observium/mibs/datacom 'udp':'host':'161' swMemUsage   swMemUsage.0 = 75 But CPU probably have different data logic in different firmwares. /usr/bin/snmpbulkwalk -v2c -c *** -Pu -OQUsb -m DMswitch-MIB -M /opt/observium/mibs/rfc:/opt/observium/mibs/net-snmp:/opt/observium/mibs/datacom 'udp':'host':'161' swCpuUsage   swCpuUsage.0 = 2400 Here is (swCpuUsage * 0.01) = 24%. But for DM4370 (as you said) used idle logic (100 - (swCpuUsage * 0.01)) = 76%. And this mean that DM4370 use incorrect logic inside firmware.
            doug14 Douglas Alexandre Pavanelli added a comment -

            Hello, attached. Thank you.

            doug14 Douglas Alexandre Pavanelli added a comment - Hello, attached. Thank you.
            landy Mike Stupalov added a comment -

            Pls attach device discovery debug:

            ./discovery.php -d -h <device>

            landy Mike Stupalov added a comment - Pls attach device discovery debug: ./discovery.php -d -h <device>
            doug14 Douglas Alexandre Pavanelli added a comment -

            Just one detail, the DM4370 model is presenting correctly the information regarding CPU and Memory in case the problem is occurring in the DM4100.

            doug14 Douglas Alexandre Pavanelli added a comment - Just one detail, the DM4370 model is presenting correctly the information regarding CPU and Memory in case the problem is occurring in the DM4100.

            People

              landy Mike Stupalov
              doug14 Douglas Alexandre Pavanelli
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              Dates

                Created:
                Updated: