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  1. Observium
  2. OBS-2674

Unable to edit contact with multiple recipients in RedOxygen contact

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Details

    • Bug
    • Resolution: Fixed
    • Minor
    • None
    • Professional Edition
    • Alerting

    Description

      I'm not sure if this is an actual bug and I believe we are also on a fairly old version so this could have been resolved already. I'll dig out some more details on the environment and update this asap.

      I have a contact created in the Contact List using the "RedOxygen" option. Originally this was created with a single phone number in the recipients field. This was updated today so that there were a total of 7 phone numbers included in the recipients. From the Observium page this now displays a blank field in the "Destination" column and I'm not able to edit the contact. I've queried the database and can see that the contact exists and has the correct details assigned. I've tested with a smaller list of phone numbers and it seems to hold 6 without any problems but as soon as we add the 7th the "destination" field blanks out and we're unable to edit the contact again.

      I've attached a screenshot of the contact from the GUI and below is the DB output (with the phone numbers obfuscated). Please let me know if you need any more info.

       

      MariaDB [observium]> SELECT contact_id,contact_descr,contact_method,contact_endpoint FROM alert_contacts WHERE contact_id=9;
      -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+

      contact_id contact_descr contact_method contact_endpoint

      -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+

      9 SMS Everyone redoxygen {"acctid":"CI00020963","email":"netmon@resimac.com.au","password":"R$#*+POT888","recipient":"+61123456789,+61123456789,+61123456789,+61123456789,+61123456789,+61123456789,+61123456789","from":"Oversight","url":"https:\/\/redoxygen.net\/sms.dll?Action=SendS

      -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
      1 row in set (0.00 sec)

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            adama Adam Armstrong
            ct-eq8 Colin Tucker
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              Created:
              Updated:
              Resolved: