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  1. Observium
  2. OBS-2208

Syslog rule alerts generate bad e-mails, other minor UI issues

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Details

    • Bug
    • Resolution: Fixed
    • Minor
    • None
    • Professional Edition
    • Alerting, Web Interface
    • Observium v17.2.8356, example device is a Cisco 9372PX on 7.0(3)I3(1) - but this issue occurs on all syslog rule notifications.

    Description

      Example syslog messages received by Observium:

      2017 Mar 1 08:57:48 MST: %ETHPORT-5-IF_DOWN_ADMIN_DOWN: Interface Ethernet1/20 is down (Administratively down)
      2017 Mar 1 08:57:48 MST: %VSHD-5-VSHD_SYSLOG_CONFIG_I: Configured from vty by username_lol on ipaddress_lol@pts/0

      I have rules built for /ETHPORT-5-IF/ and /VSHD-5-VSHD/. Upon receipt of the syslog message, Observium immediately generates a syslog alert. Once the alert sends, I've noticed several odd behaviors:

      • When the syslog alert process sends a notification e-mail, it also attempts to email several numbered e-mail addresses, such as 285@observium.example.domain.com. The number in question is the device_id. In this case, '285' is the ID of the example device.
      • When the syslog alert process sends a notification e-mail, it does not mark the rule as Notified. It's still listed as "NO" on the Syslog Alerts list.
      • When a syslog alert is deleted, a blank line with a rule and delete icon is left under a Contact's "Associated Syslog Rules."

      Attached:

      • syslog_rules.png - Syslog Rules built
      • syslog_message.png - Syslog message sent by device
      • syslog_alert.png - Syslog alert generated based on rule(s)
      • alerter.php-d.txt - alerter.php debug run on device
      • mailer_daemon.txt - /var/lib/sendmail/dead.letter

      Attachments

        1. alerter.php-d.txt
          5 kB
        2. mailer_daemon.txt
          5 kB
        3. syslog_alert.png
          syslog_alert.png
          22 kB
        4. syslog_message.png
          syslog_message.png
          28 kB
        5. syslog_rules.png
          syslog_rules.png
          22 kB

        Activity

          People

            landy Mike Stupalov
            skpio skpio
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            Dates

              Created:
              Updated:
              Resolved: