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  1. Observium
  2. OBS-2182

JpGraph Error: 13 The installed PHP version (7.0.15) is not compatible with this release of the library.

Details

    • Bug
    • Resolution: Fixed
    • Critical
    • None
    • Professional Edition
    • Billing
    • Centos7 php 7.0.15 Observium 17.2.8349 (13th February 2017)

    Description

      hi,

      after change the php version to 7.0 I got:

      JpGraph Error: 13 The installed PHP version (7.0.15) is not compatible with this release of the library. The library requires at least PHP version 5.1.0

      Attachments

        1. billing-data_graph.PNG
          billing-data_graph.PNG
          130 kB
        2. observium-bill.jpg
          observium-bill.jpg
          41 kB
        3. Observium-bill-1.jpg
          Observium-bill-1.jpg
          28 kB
        4. Observium-bill-2.jpg
          Observium-bill-2.jpg
          78 kB

        Activity

          [OBS-2182] JpGraph Error: 13 The installed PHP version (7.0.15) is not compatible with this release of the library.

          Hmm. I wonder what's causing that!

          adama Adam Armstrong added a comment - Hmm. I wonder what's causing that!

          Yes seems to work mostly...
          But the INF% are still there please take a look into my screnshots

          rherold Ruben Herold added a comment - Yes seems to work mostly... But the INF% are still there please take a look into my screnshots

          Thanks ! Can confirm it works (deleted jpgraph)

          rendest Stef Renders added a comment - Thanks ! Can confirm it works (deleted jpgraph)

          Ahh yes. jpgraph was being included in the files where it shouldn't have been. Should work now!

          I guess I still have the jpgraph libraries in the directory here!

          adama Adam Armstrong added a comment - Ahh yes. jpgraph was being included in the files where it shouldn't have been. Should work now! I guess I still have the jpgraph libraries in the directory here!

          Aha, this is useful information. Let me look!

          adama Adam Armstrong added a comment - Aha, this is useful information. Let me look!

          Edit:

          Moved the jpgraph directory as a test, and it resulted in the screenshots Ruben showed. So obviously, there's something still being included.

          billing-data.php returns a HTTP 500 error so graphs aren't being shown.

          Kind regards

          rendest Stef Renders added a comment - Edit: Moved the jpgraph directory as a test, and it resulted in the screenshots Ruben showed. So obviously, there's something still being included. billing-data.php returns a HTTP 500 error so graphs aren't being shown. Kind regards

          I meant in yesterdays build, the upgrade solved the incompatibility warning. So as of today it's safe to remove the jpgraph plugin ?

          rendest Stef Renders added a comment - I meant in yesterdays build, the upgrade solved the incompatibility warning. So as of today it's safe to remove the jpgraph plugin ?

          We don't use jpgraph, so upgrading it isn't going to do anything.

          adama Adam Armstrong added a comment - We don't use jpgraph, so upgrading it isn't going to do anything.

          Update to latest jpgraph fixed that issue for us. Running PHP 7.1 now as well. No issues.

          rendest Stef Renders added a comment - Update to latest jpgraph fixed that issue for us. Running PHP 7.1 now as well. No issues.

          Are you sure you didn't modify any files?

          adama Adam Armstrong added a comment - Are you sure you didn't modify any files?

          It's difficult to diagnose a problem when no one else sees it but you.

          These graphs are all working fine on my installations.

          adama Adam Armstrong added a comment - It's difficult to diagnose a problem when no one else sees it but you. These graphs are all working fine on my installations.

          People

            adama Adam Armstrong
            rherold Ruben Herold
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            Dates

              Created:
              Updated:
              Resolved: