Uploaded image for project: 'Observium'
  1. Observium
  2. OBS-1687

Problem with devices Huawei S6720-30C-EI-24S-AC

Details

    • Bug
    • Resolution: Fixed
    • Trivial
    • None
    • Professional Edition
    • None

    Description

      Hi,

      We added some new devices to Observium from Huawei:

      S6720-30C-EI-24S-AC

      And it seems that this blocks the system.

      Observium discover the devices ok, but when we go to the ports tab on the device we get a "server error 500".

      And after some time, the observium crash, we can't connect to the web

      MySQL Error 2002: Can't connect to local MySQL server through socket '/var/run/mysqld/mysqld.sock' (2)

      Attachments

        Activity

          [OBS-1687] Problem with devices Huawei S6720-30C-EI-24S-AC
          landy Mike Stupalov added a comment -

          Fixed since r9224.

          landy Mike Stupalov added a comment - Fixed since r9224.
          adama Adam Armstrong added a comment -

          I've no idea, since I don't have one of these devices. If it's the VLAN module taking a long time, though, just disable that.

          adama Adam Armstrong added a comment - I've no idea, since I don't have one of these devices. If it's the VLAN module taking a long time, though, just disable that.
          maxim.triay Maxim added a comment -

          We will do that.

          If you give us some more information about what it's not working, we can report it to the vendor.

          maxim.triay Maxim added a comment - We will do that. If you give us some more information about what it's not working, we can report it to the vendor.
          adama Adam Armstrong added a comment -

          Disable the "vlans" module for these devices.

          We can't fix devices which are supplied from the vendor in an effectively unusable state.

          adama Adam Armstrong added a comment - Disable the "vlans" module for these devices. We can't fix devices which are supplied from the vendor in an effectively unusable state.
          maxim.triay Maxim added a comment -

          Hi,

          thanks for the update advise. We did it.

          But same problem.

          version:
          0.16.3.7652 (8th March 2016)

          If we can provide any other info, let us know.

          Thanks

          maxim.triay Maxim added a comment - Hi, thanks for the update advise. We did it. But same problem. version: 0.16.3.7652 (8th March 2016) If we can provide any other info, let us know. Thanks
          adama Adam Armstrong added a comment -

          Note that you shouldn't be reporting bugs using 3 month old code. Update first.

          adama Adam Armstrong added a comment - Note that you shouldn't be reporting bugs using 3 month old code. Update first.
          maxim.triay Maxim added a comment -

          Hi,

          I attach what we get with the ./discover.php

          dicover-huawei-s6720.txt

          Mike, I sent you an email to arrange the snmp access.

          thanks!

          maxim.triay Maxim added a comment - Hi, I attach what we get with the ./discover.php dicover-huawei-s6720.txt Mike, I sent you an email to arrange the snmp access. thanks!
          plamenp Plamen Petkov added a comment -

          huawei-s6720.txt

          Attached file with the output.

          I will check if I can arrange access.

          plamenp Plamen Petkov added a comment - huawei-s6720.txt Attached file with the output. I will check if I can arrange access.
          landy Mike Stupalov added a comment -

          Hrm, show me (attach) debug output for:

          ./discovery.php -d -m os -h <this_device>

          If someone can provide snmp read-only access to such device, it would be great. (You can write to me personally with access credentials to device).

          landy Mike Stupalov added a comment - Hrm, show me (attach) debug output for: ./discovery.php -d -m os -h <this_device> If someone can provide snmp read-only access to such device, it would be great. (You can write to me personally with access credentials to device).
          maxim.triay Maxim added a comment -

          Yes, we have this problem too.

          We see that if we add vlans in all the ports, a fake vlan, it seems that works better. But of course this is a workaround.

          maxim.triay Maxim added a comment - Yes, we have this problem too. We see that if we add vlans in all the ports, a fake vlan, it seems that works better. But of course this is a workaround.

          People

            landy Mike Stupalov
            maxim.triay Maxim
            Votes:
            1 Vote for this issue
            Watchers:
            4 Start watching this issue

            Dates

              Created:
              Updated:
              Resolved: