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  1. Observium
  2. OBS-598

150% toner level reported

Details

    • Bug
    • Resolution: Fixed
    • Minor
    • None
    • None
    • None
    • RICOH Aficio MP C5000 1.24

    Description

      Graphs show 150% toner on all 4 colors. After confirming that there wasn't toner exploding from the copier, I've determined this to be a bug.

      Attachments

        1. ricoh-snmpwalk.txt
          59 kB
        2. tonerafter.jpg
          tonerafter.jpg
          34 kB
        3. unknown-0b.jpg
          unknown-0b.jpg
          34 kB

        Activity

          [OBS-598] 150% toner level reported
          landy Mike Stupalov made changes -
          Workflow Original: classic default workflow [ 11357 ] New: Observium workflow [ 13913 ]
          landy Mike Stupalov made changes -
          Resolution New: Fixed [ 1 ]
          Status Original: Open [ 1 ] New: Closed [ 6 ]
          landy Mike Stupalov added a comment -

          Fixed long time ago.

          landy Mike Stupalov added a comment - Fixed long time ago.
          si458 Simon Smith added a comment -

          i currently am still having this issue with our Ricoh MP C4000

          however it was showing -3% and past few months its changed to Unknown 0B ?

          si458 Simon Smith added a comment - i currently am still having this issue with our Ricoh MP C4000 however it was showing -3% and past few months its changed to Unknown 0B ?
          si458 Simon Smith made changes -
          Attachment New: unknown-0b.jpg [ 13039 ]
          adama Adam Armstrong added a comment -

          Is this still extant?

          adama Adam Armstrong added a comment - Is this still extant?
          misha Misha added a comment -

          I can see the same behavior on a MPC4000
          As far as I can see the toner levels are the following:

          iso.3.6.1.4.1.367.3.2.1.2.24.1.1.5.1 = INTEGER: 60 (black)
          iso.3.6.1.4.1.367.3.2.1.2.24.1.1.5.2 = INTEGER: 70 (cyan)
          iso.3.6.1.4.1.367.3.2.1.2.24.1.1.5.3 = INTEGER: 40 (magenta)
          iso.3.6.1.4.1.367.3.2.1.2.24.1.1.5.4 = INTEGER: 90 (yellow)

          Hope this helps

          misha Misha added a comment - I can see the same behavior on a MPC4000 As far as I can see the toner levels are the following: iso.3.6.1.4.1.367.3.2.1.2.24.1.1.5.1 = INTEGER: 60 (black) iso.3.6.1.4.1.367.3.2.1.2.24.1.1.5.2 = INTEGER: 70 (cyan) iso.3.6.1.4.1.367.3.2.1.2.24.1.1.5.3 = INTEGER: 40 (magenta) iso.3.6.1.4.1.367.3.2.1.2.24.1.1.5.4 = INTEGER: 90 (yellow) Hope this helps
          si458 Simon Smith added a comment -

          after running its nightly discovery our Observium now updated all the toner levels to Unknown ?

          have you managed to have a look at the RicohPrivate MIB I have - http://anywhere.support/ricohmib

          si458 Simon Smith added a comment - after running its nightly discovery our Observium now updated all the toner levels to Unknown ? have you managed to have a look at the RicohPrivate MIB I have - http://anywhere.support/ricohmib
          landy Mike Stupalov added a comment -

          Than this is normal. This is main problem why previously reported fake 150% level.

          This toners report level/capacity as '-2' or '-3'.
          In r6196 small change: now they shows as Unknown, but in DB and RRD stored as negative number.

          landy Mike Stupalov added a comment - Than this is normal. This is main problem why previously reported fake 150% level. This toners report level/capacity as '-2' or '-3'. In r6196 small change: now they shows as Unknown, but in DB and RRD stored as negative number.
          si458 Simon Smith added a comment - - edited

          please excuse my manners... I forgot about the debug - http://pastebin.com/mqU9P3sb

          the pages have now updated to alll say 1% which I know isnt correct because the webpages of the machines say ' 60% unknown 40% 50% '

          but its defo getting closer

          si458 Simon Smith added a comment - - edited please excuse my manners... I forgot about the debug - http://pastebin.com/mqU9P3sb the pages have now updated to alll say 1% which I know isnt correct because the webpages of the machines say ' 60% unknown 40% 50% ' but its defo getting closer

          People

            sid3windr Tom Laermans
            ebeheler Edward Beheler
            Votes:
            2 Vote for this issue
            Watchers:
            9 Start watching this issue

            Dates

              Created:
              Updated:
              Resolved: