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    Description

      Hi Team, 

       

      We recently installed and added our devices to our observium environment.

      However we noticed that the poll aren't pulling automatically, we see a message poll were last pull 18 hours ago. We did a manual poll initially, approximately 18 hours ago. 

      We are also running into an issue setting up email alerts. 

      May we get some assistances for both issues? 

      Thank you. 

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        Activity

          [OBS-5048] Setup Assistance
          sbao@sycomp.com Steven Bao added a comment -

          Thanks Mike. That was what i was missing. Thank you!!

          sbao@sycomp.com Steven Bao added a comment - Thanks Mike. That was what i was missing. Thank you!!

          Probably you missed install step with configure crontab entries.

          Look into installation docs:
          https://docs.observium.org/install_debian/#perform-initial-discovery-and-poll

          # Run a complete discovery of all devices once every 6 hours
          33  */6   * * *   root    /opt/observium/observium-wrapper discovery >> /dev/null 2>&1
           
          # Run automated discovery of newly added devices every 5 minutes
          */5 *     * * *   root    /opt/observium/observium-wrapper discovery --host new >> /dev/null 2>&1
           
          # Run multithreaded poller wrapper every 5 minutes
          */5 *     * * *   root    /opt/observium/observium-wrapper poller >> /dev/null 2>&1
           
          # Run housekeeping script daily for syslog, eventlog and alert log
          13 5 * * * root /opt/observium/housekeeping.php -ysel >> /dev/null 2>&1
           
          # Run housekeeping script daily for rrds, ports, orphaned entries in the database and performance data
          47 4 * * * root /opt/observium/housekeeping.php -yrptb >> /dev/null 2>&1
          

          Anyway, general questions better to ask in our Discord channel

          If you have Enterprise subscription write to our team over there (@landy or @adama) with subscription login. We will help you with higher priority.

          landy Mike Stupalov added a comment - Probably you missed install step with configure crontab entries. Look into installation docs: https://docs.observium.org/install_debian/#perform-initial-discovery-and-poll # Run a complete discovery of all devices once every 6 hours 33 */6 * * * root /opt/observium/observium-wrapper discovery >> /dev/null 2>&1   # Run automated discovery of newly added devices every 5 minutes */5 * * * * root /opt/observium/observium-wrapper discovery --host new >> /dev/null 2>&1   # Run multithreaded poller wrapper every 5 minutes */5 * * * * root /opt/observium/observium-wrapper poller >> /dev/null 2>&1   # Run housekeeping script daily for syslog, eventlog and alert log 13 5 * * * root /opt/observium/housekeeping.php -ysel >> /dev/null 2>&1   # Run housekeeping script daily for rrds, ports, orphaned entries in the database and performance data 47 4 * * * root /opt/observium/housekeeping.php -yrptb >> /dev/null 2>&1 Anyway, general questions better to ask in our Discord channel If you have Enterprise subscription write to our team over there (@landy or @adama) with subscription login. We will help you with higher priority.

          General questions and device support can be discussed in our Discord channel, click here to join.


          Please make and attach additional information about the device:

          • full snmp dump from device:

            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1 > myagent.snmpwalk
            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk

            If device not support SNMP version 2c, replace -v2c with -v1.

          • If you have problems with discovery or poller processes, please do and attach these debugs:

            ./discovery.php -d -h <device>
            ./poller.php -d -h <device>

          • additionally attach device and/or vendor specific MIB files

          This comment is added automatically.

          bot Observium Bot added a comment - General questions and device support can be discussed in our Discord channel, click here to join . Please make and attach additional information about the device: full snmp dump from device: snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1 > myagent.snmpwalk snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -Ih -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk If device not support SNMP version 2c, replace -v2c with -v1. If you have problems with discovery or poller processes, please do and attach these debugs: ./discovery.php -d -h <device> ./poller.php -d -h <device> additionally attach device and/or vendor specific MIB files This comment is added automatically.

          People

            landy Mike Stupalov
            sbao@sycomp.com Steven Bao
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              Created:
              Updated:
              Resolved: