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  1. Observium
  2. OBS-4403

Observium Hangs at Authentication when using LDAP

Details

    • Paid Support
    • Resolution: Unresolved
    • Major
    • None
    • Professional Edition
    • Authentication
    • None

    Description

      We have Observium configured to use LDAP authentication against our Active Directory instance.  This has been working properly for over a year. 

       

      Beginning this week, the web interface hangs at authentication when LDAP is enabled.  I can revert it to local (mysql) authentication, and it works properly.  However, I can also successfully run an ldapsearch using the same parameters from config.php.  There have been no recent configuration changes on either Observium, or the LDAP server.  

       

      With debugging enabled, I get this message:  

       

      Error binding to LDAP server: ldaps.openfiberky.com: Can't contact LDAP server

       

      Can you assist with further troubleshooting?

       

       

      Attachments

        Activity

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          Uploaded image for project: 'Observium'
          1. Observium
          2. OBS-4403

          Observium Hangs at Authentication when using LDAP

          Details

            • Paid Support
            • Resolution: Unresolved
            • Major
            • None
            • Professional Edition
            • Authentication
            • None

            Description

              We have Observium configured to use LDAP authentication against our Active Directory instance.  This has been working properly for over a year. 

               

              Beginning this week, the web interface hangs at authentication when LDAP is enabled.  I can revert it to local (mysql) authentication, and it works properly.  However, I can also successfully run an ldapsearch using the same parameters from config.php.  There have been no recent configuration changes on either Observium, or the LDAP server.  

               

              With debugging enabled, I get this message:  

               

              Error binding to LDAP server: ldaps.openfiberky.com: Can't contact LDAP server

               

              Can you assist with further troubleshooting?

               

               

              Attachments

                Activity

                  People

                    landy Mike Stupalov
                    cvanbogaert Carl Van Bogaert
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                    0 Vote for this issue
                    Watchers:
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                    Dates

                      Created:
                      Updated:

                      People

                        landy Mike Stupalov
                        cvanbogaert Carl Van Bogaert
                        Votes:
                        0 Vote for this issue
                        Watchers:
                        2 Start watching this issue

                        Dates

                          Created:
                          Updated: