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  1. Observium
  2. OBS-3931

Alerting email graphs : Graphics are not always shown

Details

    • Bug
    • Resolution: Unresolved
    • Minor
    • None
    • CE-21.10
    • Alerting
    • I'm running OB on a dedicated Ubuntu 20.04 VMWare Virtual Machine

    Description

      Hi there

      When I get email alerts from the system, the graph is not always shown...

      I just had some issues with some fans ramping up, so I got 4 alerts (one for each fan), and three of them had no graph but just the little "?" signifying that the graphics is gone or broken...

      I use an MS Outlook client on MacOS, but is it also apparent if I use the Office365 web version...

      I have attached two examples that shows one of each...

      I have not tried to alter the alerting in anyway... pretty default setup that has been running for just about a year...

       

      /Beardmann

      Attachments

        Activity

          [OBS-3931] Alerting email graphs : Graphics are not always shown
          Beardmann Heino Walther added a comment -

          I found this line a few times in my syslog...

          (I use Postfix as SMTP server, and relay to smtp.office365.com)

          Nov  4 07:05:11 observium postfix/smtp[2083634]: 6E26F1E0005: host smtp.office365.com[52.97.250.242] said: 432 4.3.2 Concurrent connections limit exceeded. Visit https://aka.ms/concurrent_sending for more information. [Hostname=PR3PR09MB5393.eurprd09.prod.outlook.com] (in reply to end of DATA command)

          Maybe this is the issue?  But again why am I able to run the script manually many times without any issue?  So not sure if this is the problem?

          Beardmann Heino Walther added a comment - I found this line a few times in my syslog... (I use Postfix as SMTP server, and relay to smtp.office365.com) Nov  4 07:05:11 observium postfix/smtp [2083634] : 6E26F1E0005: host smtp.office365.com [52.97.250.242] said: 432 4.3.2 Concurrent connections limit exceeded. Visit https://aka.ms/concurrent_sending for more information. [Hostname=PR3PR09MB5393.eurprd09.prod.outlook.com] (in reply to end of DATA command) Maybe this is the issue?  But again why am I able to run the script manually many times without any issue?  So not sure if this is the problem?
          Beardmann Heino Walther added a comment -

          Strange... I just got four alerts from the system, and again three of them were without the graph... I then login 2 minutes after, and run the alert debug (which I have put into a script to be able to run them in quick succession... but all 4 manually triggered test alerts worked OK...

             

          Beardmann Heino Walther added a comment - Strange... I just got four alerts from the system, and again three of them were without the graph... I then login 2 minutes after, and run the alert debug (which I have put into a script to be able to run them in quick succession... but all 4 manually triggered test alerts worked OK...    
          Beardmann Heino Walther added a comment -

          But now as I run the test alert it works OK and includes the picture...

          I have attached the debug output...

          debug.txt

          Beardmann Heino Walther added a comment - But now as I run the test alert it works OK and includes the picture... I have attached the debug output... debug.txt
          landy Mike Stupalov added a comment -

          Hrm, ok.. as I see in mail attached 0 (zero) size image.
          This mean image incorrectly generated.

          Make debug for this alert and attach it here (or send me by mail):

          ./test_alert.php -dd -a 845

          (here 845 is alert from your mail)

          landy Mike Stupalov added a comment - Hrm, ok.. as I see in mail attached 0 (zero) size image. This mean image incorrectly generated. Make debug for this alert and attach it here (or send me by mail): ./test_alert.php -dd -a 845 (here 845 is alert from your mail)
          Beardmann Heino Walther added a comment -

          My Outlook is version 16.54 (using the classic view) but as mentioned, the web version of Office365 also has the same issue...

          I might be able to test by sending some of the alerts to a google account is you think that will help?

          But am I the only one having these issues?

           

          Beardmann Heino Walther added a comment - My Outlook is version 16.54 (using the classic view) but as mentioned, the web version of Office365 also has the same issue... I might be able to test by sending some of the alerts to a google account is you think that will help? But am I the only one having these issues?  
          landy Mike Stupalov added a comment -

          also, please try forward broken mail to my mail: mike@observium.org

          landy Mike Stupalov added a comment - also, please try forward broken mail to my mail: mike@observium.org
          landy Mike Stupalov added a comment -

          You know version of your MS Outlook?

          landy Mike Stupalov added a comment - You know version of your MS Outlook?
          bot Observium Bot added a comment -

          General questions and device support you always can discuss in our Discord channel, click here for connect.

          Please make and attach additional information about the device:

          • full snmp dump from device: 

            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk
            		 
            snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk

            If device not support SNMP version 2c, replace -v2c with -v1.

          • If you have problems with discovery or poller processes, please do and attach these debugs: 

            ./discovery.php -d -h <device>
            		 
            ./poller.php -d -h <device>

          • additionally attach device and/or vendor specific MIB files

          This comment is added automatically.

          bot Observium Bot added a comment - General questions and device support you always can discuss in our Discord channel, click here for connect . Please make and attach additional information about the device: full snmp dump from device: snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk If device not support SNMP version 2c, replace -v2c with -v1. If you have problems with discovery or poller processes, please do and attach these debugs: ./discovery.php -d -h <device> ./poller.php -d -h <device> additionally attach device and/or vendor specific MIB files This comment is added automatically.

          People

            adama Adam Armstrong
            Beardmann Heino Walther
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            Dates

              Created:
              Updated: