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  1. Observium
  2. OBS-3897

Every new alert checks failed to register

Details

    • Bug
    • Resolution: Fixed
    • Major
    • None
    • Professional Edition
    • Alerting
    • Debian 9

    Description

      When creating a new checker, or duplicate a existing one, the alert check failed to enable and match any device ( it stay grey ).

      Tryed updating to last version 21.10.11642 (6th October 2021), issue is the same.

      Any kind of alert will fail (sensor, bgp, port, etc...).

      When checking the entries, the entity PEMs display (mouseover) the right device (sensor in my case) but it fail to display the device in the device column.

      Attachments

        1. obs_alert_2.JPG
          obs_alert_2.JPG
          282 kB
        2. obs_alert.JPG
          obs_alert.JPG
          81 kB

        Activity

          [OBS-3897] Every new alert checks failed to register
          bot Observium Bot made changes -
          Status Original: Resolved [ 5 ] New: Closed [ 6 ]
          adama Adam Armstrong made changes -
          Resolution New: Fixed [ 1 ]
          Status Original: In Progress [ 3 ] New: Resolved [ 5 ]

          Should be fixed in r11644.

          Thanks!

          adama Adam Armstrong added a comment - Should be fixed in r11644. Thanks!
          adama Adam Armstrong made changes -
          Status Original: Pending Response [ 10000 ] New: In Progress [ 3 ]
          adama Adam Armstrong made changes -
          Comment [ Please make and attach additional information about the device:
           * full snmp dump from device:
          {noformat}
          snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk
          snmpwalk -v2c -c <community> -t 3 -Cc --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk
          {noformat}
            _If device not support SNMP version 2c, replace -v2c with -v1._

           * If you have problems with discovery or poller processes, please do and attach these debugs:
          {noformat}
          ./discovery.php -d -h <device>
          ./poller.php -d -h <device>
          {noformat}
           
          * additionally attach device and/or vendor specific MIB files

          {color:#505F79}_Note, this comment is added automatically._{color} ]
          landy Mike Stupalov made changes -
          Status Original: In Review [ 10101 ] New: Pending Response [ 10000 ]

          Hi,

          There was a cosmetic issue like this a while back that we fixed, but this doesn't seem to be that problem. I've replicated it using a temperature checker, let me see why it's failing to get the device_id!

          adam.

          adama Adam Armstrong added a comment - Hi, There was a cosmetic issue like this a while back that we fixed, but this doesn't seem to be that problem. I've replicated it using a temperature checker, let me see why it's failing to get the device_id! adam.
          acorus Acorus Networks made changes -
          Attachment New: obs_alert_2.JPG [ 19157 ]
          landy Mike Stupalov made changes -
          Status Original: Pending Response [ 10000 ] New: In Review [ 10101 ]
          acorus Acorus Networks made changes -
          Attachment New: obs_alert.JPG [ 19156 ]

          People

            adama Adam Armstrong
            acorus Acorus Networks
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            Dates

              Created:
              Updated:
              Resolved: