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  1. Observium
  2. OBS-3870

no alerts after updates

Details

    • Bug
    • Resolution: Won't Fix
    • Major
    • None
    • None
    • Default
    • None

    Description

      Hi,

      this problem concerns all the latest versions, in the continuity of the opened ticket: OBS-3679
      After each update, we don't receive alerts from observium for a while.
      We could observe that these alerts came back after a while, without identifying a precise action that allowed the resolution.
      Whether you reboot the machines (master or poller), with database update: the effects are the same.

      Any ideas ?

      Attachments

        Issue Links

          mentions

          Bug - A problem which impairs or prevents the functions of the product. OBS-3679 no more alert notifications since last update

          • Major - Major loss of function.
          • In Review

          Activity

            [OBS-3870] no alerts after updates
            bot Observium Bot made changes -
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            landy Mike Stupalov made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: Pending Response [ 10000 ] New: Resolved [ 5 ]
            nikade87 Niklas Ahden added a comment -

            After upgrading the distro and then to php 7.3 the alert module works again.

            nikade87 Niklas Ahden added a comment - After upgrading the distro and then to php 7.3 the alert module works again.
            nikade87 Niklas Ahden added a comment -

            Is this a known error? I guess I will try this, but first we have to update our distro.

            nikade87 Niklas Ahden added a comment - Is this a known error? I guess I will try this, but first we have to update our distro.
            landy Mike Stupalov made changes -
            Status Original: In Review [ 10101 ] New: Pending Response [ 10000 ]
            landy Mike Stupalov added a comment -

            All users who see this error (with debug mode), currently for CE you can update php to any version greater than 7.1!

            landy Mike Stupalov added a comment - All users who see this error (with debug mode), currently for CE you can update php to any version greater than 7.1!
            nikade87 Niklas Ahden added a comment - - edited

            We have the same issues after updating, the update itself was fine and it seems like only the alerts are broken.

            Since we use observium to monitor our infrastructure and network this is a pretty bad thing, luckily we've got nagios to monitor our server-infrastructure so we're not totally in the dark.

            This is the output from alerter.php:

             

            mon2:/opt/observium# ./alerter.php -h host.domain.tld -dd
            DEBUG!
            DEFINITIONS loaded by: 0.0401499 ms

            DEFINITIONS in memory: 15.9MB

            SQL[PHP Parse error:  syntax error, unexpected '?', expecting variable (T_VARIABLE) in /opt/observium/libs/Doctrine/SqlFormatter/SqlFormatter.php on line 36

            Parse error: syntax error, unexpected '?', expecting variable (T_VARIABLE) in /opt/observium/libs/Doctrine/SqlFormatter/SqlFormatter.php on line 36

            nikade87 Niklas Ahden added a comment - - edited We have the same issues after updating, the update itself was fine and it seems like only the alerts are broken. Since we use observium to monitor our infrastructure and network this is a pretty bad thing, luckily we've got nagios to monitor our server-infrastructure so we're not totally in the dark. This is the output from alerter.php:   mon2:/opt/observium# ./alerter.php -h host.domain.tld -dd DEBUG! DEFINITIONS loaded by: 0.0401499 ms DEFINITIONS in memory: 15.9MB SQL[PHP Parse error:  syntax error, unexpected '?', expecting variable (T_VARIABLE) in /opt/observium/libs/Doctrine/SqlFormatter/SqlFormatter.php on line 36 Parse error: syntax error, unexpected '?', expecting variable (T_VARIABLE) in /opt/observium/libs/Doctrine/SqlFormatter/SqlFormatter.php on line 36
            twilms Torsten Wilms added a comment - - edited

            Same Issue:

            observium:/opt/observium# ./test_alert.php -a 7 -d -c 2
            DEBUG!

            CMD[/usr/bin/svn info /opt/observium]

            CMD EXITCODE[0]
            CMD RUNTIME[0.0216s]
            CMD EXITDELAY[10ms]
            STDOUT[
            Path: .
            Working Copy Root Path: /opt/observium
            URL: http://svn.observium.org/svn/observium/branches/stable
            Relative URL: ^/observium/branches/stable
            Repository Root: http://svn.observium.org/svn
            Repository UUID: 61d68cd4-352d-0410-923a-c4978735b2b8
            Revision: 11812
            Node Kind: directory
            Schedule: normal
            Last Changed Author: adama
            Last Changed Rev: 11678
            Last Changed Date: 2021-10-20 17:36:25 +0200 (Wed, 20 Oct 2021)

            ]
            DEFINITIONS loaded by: 0.12201 ms

            DEFINITIONS in memory: 13.5MB

            SQL[PHP Parse error:  syntax error, unexpected '?', expecting variable (T_VARIABLE) in /opt/observium/libs/Doctrine/SqlFormatter/SqlFormatter.php on line 36

            Parse error: syntax error, unexpected '?', expecting variable (T_VARIABLE) in /opt/observium/libs/Doctrine/SqlFormatter/SqlFormatter.php on line 36

             

             

            This is a really hot topic because we do not receive alert emails anymore. And in this case we had a power failure on one switch without alerting 

            twilms Torsten Wilms added a comment - - edited Same Issue: observium:/opt/observium# ./test_alert.php -a 7 -d -c 2 DEBUG! CMD [/usr/bin/svn info /opt/observium] CMD EXITCODE [0] CMD RUNTIME [0.0216s] CMD EXITDELAY [10ms] STDOUT[ Path: . Working Copy Root Path: /opt/observium URL: http://svn.observium.org/svn/observium/branches/stable Relative URL: ^/observium/branches/stable Repository Root: http://svn.observium.org/svn Repository UUID: 61d68cd4-352d-0410-923a-c4978735b2b8 Revision: 11812 Node Kind: directory Schedule: normal Last Changed Author: adama Last Changed Rev: 11678 Last Changed Date: 2021-10-20 17:36:25 +0200 (Wed, 20 Oct 2021) ] DEFINITIONS loaded by: 0.12201 ms DEFINITIONS in memory: 13.5MB SQL[PHP Parse error:  syntax error, unexpected '?', expecting variable (T_VARIABLE) in /opt/observium/libs/Doctrine/SqlFormatter/SqlFormatter.php on line 36 Parse error: syntax error, unexpected '?', expecting variable (T_VARIABLE) in /opt/observium/libs/Doctrine/SqlFormatter/SqlFormatter.php on line 36     This is a really hot topic because we do not receive alert emails anymore. And in this case we had a power failure on one switch without alerting 
            landy Mike Stupalov made changes -
            Status Original: Pending Response [ 10000 ] New: In Review [ 10101 ]
            rdumas Raphaël Dumas added a comment -

            In the immediate future: another problem,
            I have just done the update; and during an alert test, I have the following error :

            DEBUG!

            CMD[/usr/bin/svn info /opt/observium]

            CMD EXITCODE[0]
            CMD RUNTIME[0.0164s]
            CMD EXITDELAY[10ms]
            STDOUT[
            Path: .
            Working Copy Root Path: /opt/observium
            URL: http://svn.observium.org/svn/observium/branches/stable
            Relative URL: ^/observium/branches/stable
            Repository Root: http://svn.observium.org/svn
            Repository UUID: 61d68cd4-352d-0410-923a-c4978735b2b8
            Revision: 11679
            Node Kind: directory
            Schedule: normal
            Last Changed Author: adama
            Last Changed Rev: 11678
            Last Changed Date: 2021-10-20 17:36:25 +0200 (Wed, 20 Oct 2021)

            ]
            DEFINITIONS loaded by: 0.17976 ms

            DEFINITIONS in memory: 13.6MB

            SQL[PHP Parse error:  syntax error, unexpected '?', expecting variable (T_VARIABLE) in /opt/observium/libs/Doctrine/SqlFormatter/SqlFormatter.php on line 36

            Parse error: syntax error, unexpected '?', expecting variable (T_VARIABLE) in /opt/observium/libs/Doctrine/SqlFormatter/SqlFormatter.php on line 36

            rdumas Raphaël Dumas added a comment - In the immediate future: another problem, I have just done the update; and during an alert test, I have the following error : DEBUG! CMD [/usr/bin/svn info /opt/observium] CMD EXITCODE [0] CMD RUNTIME [0.0164s] CMD EXITDELAY [10ms] STDOUT[ Path: . Working Copy Root Path: /opt/observium URL: http://svn.observium.org/svn/observium/branches/stable Relative URL: ^/observium/branches/stable Repository Root: http://svn.observium.org/svn Repository UUID: 61d68cd4-352d-0410-923a-c4978735b2b8 Revision: 11679 Node Kind: directory Schedule: normal Last Changed Author: adama Last Changed Rev: 11678 Last Changed Date: 2021-10-20 17:36:25 +0200 (Wed, 20 Oct 2021) ] DEFINITIONS loaded by: 0.17976 ms DEFINITIONS in memory: 13.6MB SQL[PHP Parse error:  syntax error, unexpected '?', expecting variable (T_VARIABLE) in /opt/observium/libs/Doctrine/SqlFormatter/SqlFormatter.php on line 36 Parse error: syntax error, unexpected '?', expecting variable (T_VARIABLE) in /opt/observium/libs/Doctrine/SqlFormatter/SqlFormatter.php on line 36

            People

              landy Mike Stupalov
              rdumas Raphaël Dumas
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              Dates

                Created:
                Updated:
                Resolved: