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  1. Observium
  2. OBS-3728

Alert checkers died, shows null device ID

Details

    • Bug
    • Resolution: Fixed
    • Major
    • None
    • Professional Edition
    • Alerting
    • None

    Description

      The device ID is not recognized in alert checkers. Eg. Alert checker for port shows the corresponding port but device is null and checkers have stopped processing.

      Running 21.4.11253 on fresh Ubuntu 20.04.2 install via automated install script.

      Suspected DB corruption on production server but fresh install is doing the same thing.

      Attachments

        Activity

          [OBS-3728] Alert checkers died, shows null device ID
          bot Observium Bot made changes -
          Status Original: Resolved [ 5 ] New: Closed [ 6 ]
          adama Adam Armstrong made changes -
          Comment [ Please make and attach additional information about the device:
           * full snmp dump from device:
          {noformat}
          snmpwalk -v2c -c <community> --hexOutputLength=0 -ObentxU <hostname> .1 > myagent.snmpwalk
          snmpwalk -v2c -c <community> --hexOutputLength=0 -ObentxU <hostname> .1.3.6.1.4.1 >> myagent.snmpwalk
          {noformat}
            _If device not support SNMP version 2c, replace -v2c with -v1._

           * If you have problems with discovery or poller processes, please do and attach these debugs:
          {noformat}
          ./discovery.php -d -h <device>
          ./poller.php -d -h <device>
          {noformat}
           
          * additionally attach device and/or vendor specific MIB files

          {color:#505F79}_Note, this comment is added automatically._{color} ]
          adama Adam Armstrong made changes -
          Resolution New: Fixed [ 1 ]
          Status Original: In Progress [ 3 ] New: Resolved [ 5 ]
          adama Adam Armstrong made changes -
          Status Original: Pending Response [ 10000 ] New: In Progress [ 3 ]
          landy Mike Stupalov made changes -
          Status Original: In Review [ 10101 ] New: Pending Response [ 10000 ]
          nturnet William Hanson made changes -
          Attachment New: Screen Shot 2021-04-25 at 10.01.46 AM.png [ 18550 ]
          Attachment New: Screen Shot 2021-04-25 at 10.02.58 AM.png [ 18551 ]
          nturnet William Hanson made changes -
          Attachment Original: Screen Shot 2021-04-25 at 10.02.58 AM.png [ 18549 ]
          nturnet William Hanson made changes -
          Attachment Original: Screen Shot 2021-04-25 at 10.01.46 AM.png [ 18548 ]
          landy Mike Stupalov made changes -
          Status Original: Pending Response [ 10000 ] New: In Review [ 10101 ]
          nturnet William Hanson made changes -
          Attachment New: Screen Shot 2021-04-25 at 10.01.46 AM.png [ 18548 ]
          Attachment New: Screen Shot 2021-04-25 at 10.02.58 AM.png [ 18549 ]

          People

            adama Adam Armstrong
            nturnet William Hanson
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            Dates

              Created:
              Updated:
              Resolved: