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  1. Observium
  2. OBS-3679

no more alert notifications since last update

Details

    • Bug
    • Resolution: Unresolved
    • Major
    • None
    • None
    • Alerting
    • None
    • Debian 9.13

    Description

      Hi,
      Since Monday, I have updated Observium to the latest revision: there are no more alert notifications.
      Before, we had systematically: "Checks failed" followed by "Alert notification sent", now there is no more this 2nd step.
      I have checked all the parameters / on the master and the 5 pollers, and I don't see where this problem can come from.

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          is mentioned by

          Bug - A problem which impairs or prevents the functions of the product. OBS-3870 no alerts after updates

          • Major - Major loss of function.
          • Closed

          Activity

            [OBS-3679] no more alert notifications since last update
            rdumas Raphaël Dumas added a comment -

            As i said in my comment 3 days ago :
            I clicked on "rebuild" after the update and reboot of the master.

             

            I also tried setting up a new alert, then clicking rebuild again.

             

            do you have another process to follow?

            we didn't get any notifications during the whole weekend, and it's becoming very annoying not to be able to react in time.

             

            rdumas Raphaël Dumas added a comment - As i said in my comment 3 days ago : I clicked on "rebuild" after the update and reboot of the master.   I also tried setting up a new alert, then clicking rebuild again.   do you have another process to follow? we didn't get any notifications during the whole weekend, and it's becoming very annoying not to be able to react in time.  
            adama Adam Armstrong added a comment -

            Are you sure the alert was triggered?

            adama Adam Armstrong added a comment - Are you sure the alert was triggered?
            rdumas Raphaël Dumas added a comment -

            yes, we received this test alert message on telegram.

            we still do not receive the current notifications that are supposed to be sent by the checkers

            rdumas Raphaël Dumas added a comment - yes, we received this test alert message on telegram. we still do not receive the current notifications that are supposed to be sent by the checkers
            landy Mike Stupalov added a comment -

            ok, as I see test notification sends normally to external api.

            REQUEST[https://api.telegram.org/bot11111111663:XXXXXXXXXXXXX/sendMessage]
            		 
            REQUEST STATUS[TRUE]
            		 
            REQUEST RUNTIME[3.2403s]
            		 
            RESPONSE CODE[200 OK]
            		 
            Response [1] valid: [ok] eq [1]

            you received this test message?

            landy Mike Stupalov added a comment - ok, as I see test notification sends normally to external api. REQUEST[https://api.telegram.org/bot11111111663:XXXXXXXXXXXXX/sendMessage] REQUEST STATUS[TRUE] REQUEST RUNTIME[3.2403s] RESPONSE CODE[200 OK] Response [1] valid: [ok] eq [1] you received this test message?
            rdumas Raphaël Dumas added a comment -

            well... it's work better with an accurate contact id...

            (the last number taken for testing was the "recipient":"-1001158003268")

            see the test_alert-c1.txt file in attachment ; note that we did get a message on telegram after this script

             

            rdumas Raphaël Dumas added a comment - well... it's work better with an accurate contact id... (the last number taken for testing was the "recipient":"-1001158003268") see the test_alert-c1.txt file in attachment ; note that we did get a message on telegram after this script  
            adama Adam Armstrong added a comment -

            You didn't include the command you ran to get this output.

            Why does it think you gave it that weird number as a contact id? What contact id did you give it?

            adama Adam Armstrong added a comment - You didn't include the command you ran to get this output. Why does it think you gave it that weird number as a contact id? What contact id did you give it?
            rdumas Raphaël Dumas added a comment -

            oops, sorry, you're right i didn't saw this request.

            here is the result in attachment : test_alert.txt

            this line appeals to me:

            o Unknown contact Contact ID -1001158003268 not exist.

            yet this configuration was previously functional.

            rdumas Raphaël Dumas added a comment - oops, sorry, you're right i didn't saw this request. here is the result in attachment : test_alert.txt this line appeals to me: o Unknown contact Contact ID -1001158003268 not exist. yet this configuration was previously functional.
            adama Adam Armstrong added a comment -

            See mike's request for output of the test alert command.

            adama Adam Armstrong added a comment - See mike's request for output of the test alert command.
            rdumas Raphaël Dumas added a comment -

            I don't get it : what do you need?

            what is the process?

            we are on an : Observium Enterprise edition (id = Coverage-2165593)

            rdumas Raphaël Dumas added a comment - I don't get it : what do you need? what is the process? we are on an : Observium Enterprise edition (id = Coverage-2165593)
            landy Mike Stupalov added a comment -

            I'm still wait for requested debug

            Also you can show/send this debug in our Discord discussion channels.

            landy Mike Stupalov added a comment - I'm still wait for requested debug Also you can show/send this debug in our Discord discussion channels .
            rdumas Raphaël Dumas added a comment -

            at the beginning : only observium
            and when we realized that the notifications were not working anymore: I also upgraded the system (from debian 9.11 - to 9.13)

            the system update did not change anything

            rdumas Raphaël Dumas added a comment - at the beginning : only observium and when we realized that the notifications were not working anymore: I also upgraded the system (from debian 9.11 - to 9.13) the system update did not change anything

            People

              landy Mike Stupalov
              rdumas Raphaël Dumas
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              Dates

                Created:
                Updated: